Amazon

Principal Technical Program Manager, Accelerator Servers

Amazon • $177K — $239K *
Seattle, WA 98115In-Person
Information Technology
5 - 7 years of experience
3 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years in technical product or program management.
  • 10+ years working directly with engineering teams.
  • 5+ years of software development experience.
  • Experience managing cross-functional programs and coordinating release schedules.
  • Preferred: 8+ years managing complex technology projects.

Responsibilities

  • Develop and maintain product launch schedules and roadmaps.
  • Create and track program milestones and dependencies.
  • Identify and mitigate risks proactively.
  • Lead cross-functional meetings and drive decisions.
  • Orchestrate all activities for end-to-end product launches.
  • Design and execute beta programs with customers.
  • Maintain communication with internal teams and external partners.

Benefits

  • Comprehensive health insurance (medical, dental, vision).
  • 401(k) matching contributions.
  • Paid time off and parental leave.
  • Mental health support and EAP services.
  • Flexible Spending Accounts.
  • Adoption and surrogacy reimbursement.
Full Job Description
Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

Are you passionate about revolutionizing customer experiences through innovative AI solutions? Join the AWS Applied AI Solutions organization where you'll lead strategic program management initiatives that transform how businesses operate and serve their customers.

As a Principal Technical Program Manager, you'll orchestrate end-to-end product launches for Amazon Connect's cloud-based contact center technology that leverages Artificial Intelligence to provide engaging, dynamic, and personal customer service experiences. You'll coordinate complex, cross-functional initiatives that span multiple teams both within and outside of Amazon Connect, managing stakeholder relationships and ensuring successful product delivery from conception through beta testing to full market launch.

Key job responsibilities
• Program Management:

- Develop and maintain comprehensive product launch schedules and roadmaps

- Create and track program milestones, dependencies, and critical paths

- Identify and manage risks, creating mitigation strategies proactively

- Lead cross-functional meetings and drive decision-making processes
• Product Launch Management

- Orchestrate end-to-end product launch activities across all departments

- Coordinate launch materials, and customer-facing collateral

- Establish launch metrics and track success criteria
• Beta Program Management

- Design and execute beta programs with key customers

- Collect and analyze feedback from beta participants

- Manage beta customer relationships and expectations

- Translate beta insights into actionable product improvements
• Stakeholder Management

- Maintain clear communication channels with internal teams and external partners

- Create and distribute regular status updates to all stakeholders

- Align sales and marketing teams on product positioning and timing

- Work with customer success teams to ensure smooth customer adoption

A day in the life

Your day begins with a cross-team engineering sync where you coordinate development priorities between Amazon Connect and partner teams. Throughout the day, you'll analyze beta program feedback, refine product requirements, and conduct stakeholder meetings to align teams on upcoming launch milestones. You'll collaborate with engineers to resolve technical challenges, prepare executive updates on program status, and work with customer success teams to ensure seamless adoption pathways for new features.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

BASIC QUALIFICATIONS

- 7+ years of technical product or program management experience

- 10+ years of working directly with engineering teams experience

- 5+ years of software development experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- 8+ years of hands-on work managing complex technology projects experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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