Microsoft

Principal Technical Advisor for Cybersecurity Incident Response

Microsoft • $130K — $277K *
Redmond, WA 98052In-Person
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in IT, Computer Science, Business Administration, Electrical Engineering, or Business Leadership plus 8+ years of related experience, or equivalent experience.
  • 8+ years in product, customer support, or technical support roles.
  • 5+ years of experience specifically in Cybersecurity Incident Response.
  • SC-900 or ISC2 CC certifications; CISSP is advantageous.
  • At least 10 years in technical support, product support experience.

Responsibilities

  • Develop readiness strategies and materials for global delivery teams.
  • Demonstrate expert case management and problem-solving skills to enhance delivery excellence.
  • Manage complex escalations by collaborating with product teams to drive solutions.
  • Oversee high-impact escalations and promote enhancements in operational processes.
  • Refine processes through leadership collaboration and facilitate communication between teams.

Benefits

  • Collaborative work environment promoting career growth and development as a technical expert.
  • Participation in strategic planning and execution for global teams.
  • Engagement with diverse product and technology teams for enhanced learning.
  • Opportunities to manage high-impact technical challenges and case studies.
  • Recognition in a role that is critical to seamlessly deliver customer expectations.
Full Job Description
Overview

The Principal Technical Advisor for Cybersecurity Incident Response is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical Subject Matter Expert (SME).

Responsibilities
  • Readiness Development: Plan strategies, prepare materials, and conduct gap analysis at a global level to develop readiness plans for delivery teams. Create resources for support readiness and coordinate with Release Excellence on release management plans.
  • Case Management (Delivery Excellence): Demonstrate expert problem-solving, case management, and customer service skills. Strategize technical triages and provide actionable feedback to key partners and stakeholders.
  • Managing Collaboration Activities: Handle complex escalated problems, partner with product teams to drive fixes, and identify trends in customer feedback for future product enhancements.
  • Supportability Activities: Manage high-impact escalated problems, driving fixes to product development, and improvements to operational processes.
  • Process Improvement: Refine processes by partnering with senior leadership across global teams, lead efforts to improve diagnostic data logging, and facilitate communication between engineering and support teams. Serve as an early warning system and put plans in place to mitigate issues and proactively drive solutions.


Qualifications

Required/minimum qualifications

  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 8+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience
    • OR equivalent experience.
  • 8+ years prior product, customer support and/or technical support experience.


Other Requirements

  • Microsoft Cloud Background Check:
    • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
  • Citizenship & Citizenship Verification:
    • This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required
      to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
    • This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement,and as a condition of employment, Classified as Microsoft Confidentialthe successful candidate's citizenship will be verified with a validpassport


Additional or preferred qualifications
  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 15+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience OR equivalent experience.
  • 5+ years experience in Cybersecurity Incident Response
  • SC-900 and ISC2 CC certifications; CISSP a plus
  • 10+ years prior product, customer support and/or technical support experience.
  • AI-900 certification or AI-901 certification.
  • Technologies certifications for business area (e.g., M365 Technologies, Security Certifications, Azure Certifications).


Technical Support Advisory IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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