Black Duck, the 2025 leader in Gartner's Magic Quadrant for Application Security, is seeking an experienced
PrincipalTechnical Account Manager (TAM) to lead strategic collaboration with our most important customers. TAMs are essential drivers of the customer experience, ensuring our solutions are adopted, embedded into CI/CD workflows, and leveraged to manage software risk effectively.
The TeamThe Black Duck Technical Account Management team partners with customers to accelerate adoption and maximize the value of our technology. TAMs work closely with internal teams to ensure our solutions are seamlessly integrated into customer pipelines, enabling secure, high quality software development at scale.
What You'll Do- Prioritize, Escalate, and Resolve technical product Issues
- Provide Industry Specific Compliance / Regulatory Guidance
- Role-specific training for developers, testers, product teams, and security administrators
- Drive adoption and integrationof Black Duck solutions into customer CI/CD pipelines and development workflows
- Ensure value realizationby optimizing technology usage, managing complexity, and promoting best practices
- Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy
- Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes
- Increase customer efficiency by proactively resolving challenges and enabling faster time-to-value
- Foster community and knowledge-sharing across customer teams and internal stakeholders
You'll Have- Strong knowledge of application security, vulnerabilities, and open-source licensing
- Hands-on experience with CI/CD and DevOps tools
- Software development experience in languages like C/C++, Java, or C#
- Proven ability to influence and guide customers through technical transformation
- Excellent communication, relationship-building, and project management skills
- At least 12 years in a customer-facing technical role
- Ability to travel up to 25% as needed
- Bachelor's degree in Computer Science, Engineering, or a related STEM field
Preferred Qualifications- Successful track record as a TAM, solution architect, or sales engineer in AppSec or DevSecOps
- Security certifications (e.g., CEH, CISSP, CSSLP)
- Experience with enterprise-scale web development and microservices
- MBA or Master's degree in a technical or management field
The base salary range across Canada for this role is between $119,700-$179,600. In addition, this role may be eligible for a bonus. Black Duck offers a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.
Pay Range
$119,700-$179,600 CAD
