Providence Health & Services

Principal Service Engineer IS, Digital Experience, Virtual

Providence Health & Services • $79K — $136K *
Sonoma, CA 95476In-Person
Healthcare
8 - 10 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, or Engineering, or equivalent experience
  • 8+ years of relevant experience
  • Expertise in automation related to deployment and recovery processes
  • Proficient in n-tier solution architecture
  • Knowledge in resilience modeling and service outage simulation
  • Ability to translate customer and technical requirements into effective service architecture
  • Experience using metrics to influence decisions and processes

Responsibilities

  • Own and operate the Digital Employee Experience (DEX) platform using Nexthink
  • Collaborate with endpoint engineering and service desk teams to enhance platform functionality
  • Lead the full service lifecycle, including architecture, experience scoring, and proactive alerting
  • Utilize endpoint data for rapid issue resolution and service restoration
  • Implement durable automation and improved monitoring for sustained service quality
  • Set technical standards and mentor engineering team members
  • Drive the DEX roadmap by defining success metrics for endpoint experiences.

Benefits

  • Remote work opportunities within commuting distance of primary office locations
  • Collaboration in a supportive team environment
  • Opportunities for personal and professional growth
  • Access to advanced technological tools
  • Engagement in impactful healthcare initiatives.
Full Job Description
Job Description

Principal Service Engineers ensure caregivers have a fast, reliable, and frustration-free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you'll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service-turning endpoint telemetry into actionable insights, automation, and measurable outcomes. You'll own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self-healing workflows, executive reporting, and cost optimization, all while advancing the organization from reactive support to experience-driven operations.

When issues arise, you're the calm technical leader who uses real-time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring. As a principal engineer, you'll set technical standards, mentor other engineers, and shape the DEX roadmap-defining what "good" looks like for endpoint experience and translating complex data into business-level impact. If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you.

Providence offers remote work opportunities for candidates residing within a daily commuting radius-up to 75 miles-from any of our primary office locations listed below.
  • Alaska: Anchorage
  • Western Washington: Seattle, Redmond, Renton, Olympia
  • Eastern Washington: Spokane
  • Washington - Clark County: Vancouver
  • Oregon: Portland
  • California - Humboldt County: Eureka
  • Northern California: Santa Rosa, Sonoma
  • Southern California: Los Angeles, Irvine, Anaheim
  • Montana: Missoula
  • Texas: Lubbock


Required Qualifications:
  • Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
  • 8 or more years of related experience
  • Strong experience in automation, specifically related to deployment, recovery, or other manual processes
  • Strong experience with n-tier solutions.
  • Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
  • Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
  • Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
  • Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:
  • Master's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
  • Experience in a Healthcare environment
  • 8 or more years of Information Technology experience
  • 3 or more years of experience managing Digital Experience (DEX) platforms, preferably Nexthink
  • Strong Experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager, Jamf)
  • Strong Experience with source code version control using Git/GitHub
  • Strong Experience in process automation using Powershell or Bash
  • Proficiency in Nexthink for endpoint analytics and experience management
  • Strong PowerShell scripting skills for automation and systems management
  • Hands-on experience with Microsoft Intune for modern device management
  • Experience administering Microsoft Configuration Manager (SCCM)
  • Experience managing macOS devices using Jamf Pro

Salary Range by Location:
  • AK: Anchorage: Min: $68.33, Max: $116.36
  • California - Humboldt County: Eureka: Min: $71.23, Max: $121.29
  • Northern California: Santa Rosa, Sonoma: Min: $79.92, Max: $136.08
  • Southern California: Los Angeles, Irvine, Anaheim: Min: $71.23, Max: $121.29
  • Montana: Missoula: Min: $55.01, Max: $93.68
  • Oregon: Portland: Min: $68.33, Max: $116.36
  • Texas - Lubbock: Min: Min: $52.12, Max: $88.75
  • Western Washington: Seattle, Renton, Redmond: Min: $71.23, Max: $121.29
  • Washington: Southwest - Olympia: Min: $68.33, Max: $116.36
  • Washington - Clark County: Vancouver: Min: $68.33, Max: $116.36
  • Eastern Washington: Spokane: Min: $60.81, Max: $103.54

About Providence Health & Services

Providence Health & Services is a not-for-profit Catholic health care system operating multiple hospitals across five states in the Western United States. The system was founded in 1856 by the Sisters of Providence. Providence Health & Services is the largest health care provider in Washington state, employing more than 35,000 people across its hospitals, clinics, and other facilities. The system is known for its focus on community health and wellness, and has been recognized for its commitment to quality care and patient safety. Providence Health & Services is also a leader in medical research and education, with a number of partnerships with universities and other institutions.
Learn more about Providence Health & Services
Size
120,000 employees
Industry
Healthcare
Founded
1859
* Ladders Estimates

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