The Principal Project Manager is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

Essential Functions, Duties, and Responsibilities

• Develops high-level and detailed project plans and ensure the scope and approach are fully understood by all stakeholders.
• Identifies and tracks key project milestones (base-lining critical path).
• Proactively anticipates project risks and issues and ensures adequate mitigation is put in place to ensure delivery is not compromised.
• Reviews development estimates from and actively seeks clarification/verification as appropriate.
• Ensures all systems of record for project reporting are kept current; direct and monitor work efforts on a regular basis.
• Ensures effective change control procedures and processes are efficiently used to maintain control on scope, schedule, and cost.
• Ensures accurate reflection of project budgets, forecasts, and actuals.
• Monitors and communicates the progress of project delivery and ensures timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risks/issues.
• Responsible for managing project costs, resources, change requests, risks, and issues to ensure that maximum business benefits are maintained. Provides regular project status updates.
• Works with business analysts/partners to determine and translate business requirements into technology solutions.
• Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the course of the project life cycle.
• Leads and works with cross-functional teams to ensure successful project delivery.
• Oversees appropriate levels of end-to-end testing resources across the project are deployed.
• Facilitates post implementation reviews and ensures lessons learned are carried forward appropriately.
• Develop domain knowledge of organization's businesses to include an understanding of short-term goals and long-term strategies for the organization.
• Maintain broad influence through ongoing development of relationships across the organization. Manage business relationships and cultivate an environment of mutual trust and integrity.
• Ensure compliance with organization policies, processes, and practices.
• Performs related duties as assigned by supervisor.

Qualifications and Education Requirements:

• High School Diploma or equivalent.
• Bachelor's degree in business, Economics, or related field a plus.
• Minimum 7 years driving projects from end to end.
• Prior relevant IT and business work experience in a functional domain.
• Requires financial acumen in terms of representing project financials.
• PMI or equivalent Project Management certification (e.g., Certified Associate in Project Management, Certified Project Management Practitioner, International Project Management Association).
• Experience with Business Objects, NetSuite, FiServ or similar systems is preferred.
• Utilizes collaborative working practices with the ability to manage and coordinate cross-functional teams (both IT and business).
• Ability to navigate through the organization and develop strong partnerships.
• Communicates Effectively: Verbally and in writing. Good presentation skills.
• Mortgage servicing experience.

Skills, Abilities, and Knowledge:

• Effective verbal and written communication skills with the demonstrated ability to engage at an executive level.
• Strong interpersonal skills with the ability to develop and maintain productive relationships across the organization.
• Strong influencing and negotiation skills; consultative and collaborative work style. 
• Effective peer leadership abilities: ability to lead by influence vs. direct authority.
• Strong analytical skills: solid decision-making abilities coupled with sound judgment.
• Ability to recognize and support the organization’s preferences and priorities.
• High learning agility with the ability to learn and integrate multiple business variables, make connections, and recommend credible solutions.
• High quality orientation; strong attention to detail.
• Strong change management skills: successful experience with organization change implementations and associated deliverables.
• Effective at managing multiple priorities and leading teams of resources under tight deadlines in a fast-paced, dynamic environment; ability to prioritize & organize time to deliver consistent results.
• Self-starter; strong execution skills and results orientation. Self-directed; comfortable working with ambiguity and uncertainty
• High degree of professional maturity, integrity, ability to exercise appropriate discretion and maintain confidential data and information.
• High degree of business acumen; strong technical aptitude.
• Expert skills in Microsoft Excel, including the ability to utilize the following functions: V-Lookup, H-Lookup, Concatenating formulas, Conditional formatting, and Pivot Tables are highly desired.

Work Environment and Physical Requirements:

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasionally adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.