Job DescriptionOCI Strategic Customer Engineering is seeking an experienced Principal Program Manager with technical interests to lead large-scale, cross-functional initiatives that drive strategic outcomes across Oracle Cloud Infrastructure which span highly technical and business-centric delivery. This role is ideal for an accomplished program leader who thrives in highly technical environments, excels at navigating ambiguity, and has a proven ability to deliver complex programs from inception through execution.
You are a results-oriented leader who drives execution-not just coordination. You possess strong judgment, exceptional ownership, and a bias for action. You dig deep to master a space and understand it full. You build trusted partnerships across engineering, product management, operations, customer success, and executive leadership to align teams around common objectives and deliver meaningful business and customer outcomes.
As a Principal Program Manager, you will lead programs that span multiple OCI organizations, helping teams prioritize, execute, and deliver initiatives that improve operational excellence, customer success, and strategic business objectives. The work is highly visible, fast-paced, and requires balancing technical complexity with operational and business complexity with organizational alignment.
Basic Qualifications
- BS degree or equivalent experience in Computer Science, Engineering, Information Systems, or a related technical field
- 7+ years of experience in Program Management, Software Engineering, Product Management, or related technical leadership roles
- Experience leading large-scale, cross-functional programs across multiple engineering organizations
- Strong understanding of cloud technologies, distributed systems, and software development lifecycles
- Demonstrated ability to drive execution in complex, fast-moving environments with multiple stakeholders
- Experience developing program plans, tracking execution, managing dependencies, and mitigating risks
- Strong analytical and problem-solving skills with a data-driven approach to decision making
- Excellent written and verbal communication skills, including experience presenting to executive leadership
- Proven ability to influence without direct authority and build consensus across diverse organizations
- Strong customer focus with the ability to balance technical priorities and business objectives
- Preferred Qualifications
- MS degree or equivalent experience in Computer Science, Engineering, Business, or a related field
- 10+ years of experience in Program Management or engineering leadership
- Experience working with cloud-native architectures and large-scale distributed systems
- Experience managing strategic customer programs or enterprise cloud initiatives
- Familiarity with Agile, Scrum, and modern software development methodologies
- Experience working directly with executive stakeholders and large enterprise customers
ResponsibilitiesProgram Leadership
- Lead complex, cross-functional programs from planning through execution and successful delivery.
- Define program goals, milestones, success metrics, and execution plans that align with organizational priorities.
- Coordinate engineering, product management, operations, and customer success teams to deliver high-impact initiatives.
- Drive program governance, status reporting, executive communications, and stakeholder alignment.
- Identify program risks, dependencies, and execution challenges while developing proactive mitigation strategies.
- Establish scalable program management processes and mechanisms that improve organizational execution.
- Manage competing priorities and ensure successful delivery across multiple concurrent initiatives.
- Break down complex technical initiatives into manageable workstreams with clear ownership and accountability.
Cross-Functional Collaboration
- Build strong partnerships across OCI engineering, product, operations, support, and executive leadership teams.
- Drive alignment across organizations to ensure successful execution of strategic initiatives.
- Facilitate technical and business discussions that enable informed decision-making and accelerate delivery.
- Communicate program status, risks, and recommendations to stakeholders at all levels of the organization.
- Foster collaboration across geographically distributed teams and organizations.
Operational Excellence
- Identify opportunities to improve processes, remove operational bottlenecks, and increase organizational efficiency.
- Develop repeatable mechanisms, dashboards, and reporting processes that improve program visibility and execution.
- Lead post-launch reviews and continuous improvement efforts to enhance program delivery.
- Support strategic planning activities, roadmap execution, and organizational prioritization.
- Help teams scale effectively by implementing best practices for program management and operational excellence.
Customer & Business Impact
- Partner with internal and external stakeholders to understand customer priorities and translate them into executable programs.
- Drive initiatives that improve customer experience, operational efficiency, and business outcomes.
- Balance customer needs, technical constraints, and organizational priorities while making informed tradeoff decisions.
- Ensure programs deliver measurable value for both OCI and its strategic customers.
What Success Looks Like
- Strategic initiatives are delivered on time, with high quality and strong cross-functional alignment.
- Engineering, product, and business teams have clear visibility into priorities, risks, and execution progress.
- Operational processes scale efficiently as the organization grows.
- Executive stakeholders have confidence in program execution through consistent communication and measurable outcomes.
- OCI Strategic Customer Engineering successfully delivers initiatives that improve customer experience, operational excellence, and business performance.
- #LI-AH4
QualificationsMinimum Qualifications: A minimum of 8 years combined experience with project management, data analysis and direct business experience within a specialized function. Preferred Qualifications: Bachelor's degree in Business Administration, Management or related field. PMP / Scrum Master certification. Proven ability to work cross-functionally with functional and technical teams. Experience with building and managing reporting tools to support Programs; such as scorecards and KPI metrics to further drive insights around our program strategy. Demonstrated ability to balance quantitative and qualitative metrics to provide a holistic viewpoint. Expert level experience with Excel, creating dynamic pivot reports and data visualization. Ability to influence through data visualization and interpretation. Must be self-directed and able to work independently as well as in a team environment. Must be comfortable working in ambiguous situations. Excellent interpersonal skills. Depending on the job there may be additional minimum requirements and/or preferred qualifications.
