Principal Product Manager, Smart Home Security – Systems Integration

Role Summary
We’re looking for aPrincipal Product Manager for Systems Integrationto own how thecore smart home security productconnects into AT&T’s ecosystem: sales, ordering, billing, provisioning/fulfilment, authentication, and care/support systems.

This role is responsible for making sure the product actually 3works in the real world4 inside AT&T—customers can buy it easily, get it provisioned correctly, see it on their bill, manage it in their accounts, and get effective support. You willstitch together front-end experiences, backend services, and legacy systemsso the product feels seamless to customers and to internal teams.

This role is focused on theend0to0end technical integration of the smart home security product itself.

• Own the product’s integration architecture, including end0to0end system maps, data flows, and dependencies.

• Translate customer journeys (buy 13 install 13 bill 13 support) into clear technical requirements and specs for engineering teams.

• Act as the primary technical partner for cross0functional teams including Sales, Billing, Fulfillment, and Care.

• Ensure integrations are production0ready by partnering with engineering and operations and tracking key technical performance metrics.

• Lead integration impact assessments and end0to0end testing for new features, bundles, promotions, and entitlement changes.

• Collaborate with platform and backend teams to ensure proper use of APIs, events, and system capabilities, while clearly defining product0specific integration needs.

Ideal Experience & Skills

• 10+ years in technical product management, solution architecture, or systems integration, ideally within telecom, subscription services, or other complex enterprise environments.

• Strong understanding of ordering and sales flows (digital and assisted), billing and rating concepts (products, plans, discounts, taxes/fees), provisioning/fulfillment processes and service activation, and care/support tooling and workflows.

• Strong B2C, E-commerce experience is preferred. Customer focus.

• Ability to read and discuss API specifications, sequence diagrams, system architecture diagrams, data models, and mapping tables (such as SKUs, service codes, and entitlements).

• Experience leading cross0system integration projects that involve multiple organizations and legacy platforms.

• Excellent communication and documentation skills, with the ability to act as a 3translator4 between business, product, and highly technical teams.

• Strong problem0solving abilities, especially when debugging issues across multiple systems (e.g., orders created but not billed, or devices not provisioned).

Success in 12 Months Looks Like

• The smart home security product:

  • Can besold and provisioned reliablyacross all targeted channels.

  • Appears on customer accounts and billsaccurately and consistently.

  • Haslow order fallout and provisioning failure rates.

  • Hascare flows and toolsthat allow agents to diagnose and resolve product issues quickly.

• There is aclear, maintained integration architectureand set of specs that all teams reference.

• Launches and major changes are executed withminimal surprises and fewer integration-related escalations.

• The role is recognized across teams as thego-to technical ownerfor 3how this product fits into AT&T’s systems.4

Our Principal Product Manager, earns between
58,200-
237,400 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

• AT&T internet (and fiber where available) and AT&T phone.

Ready to join our team? Apply today.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

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