OverviewThe Microsoft 365 Core Copilot Infrastructure team is hiring a Principal Product Manager for its Capacity Management team, the group that puts the right AI infrastructure in the right places at the right time to power Copilot across Microsoft 365. The team plans, delivers, and scales the GPU and CPU fleet behind the M365 LLM platform, and it helps direct significant capacity investment each year. This is a broad role for a platform thinker with a strong customer mindset-someone who wants to move across the charter and take on the biggest open problems rather than hold a single fixed area.
The work spans demand forecasting, capacity investment planning, platform and hardware strategy, supply and demand balancing, capacity intake and delivery, and model onboarding and migration. AI growth is reshaping all of it. Demand is larger and less predictable than it has ever been, hardware and model choices carry more weight, and the cost of getting capacity wrong scales with the fleet. You will help the team decide where to invest, when to build, what to run it on, and how to keep the platform healthy and efficient as it grows-always anchored in what our Copilot customers and partner teams need.
This is an AI-first product management role. You will use agents, automation, and AI-driven analysis alongside standard PM tools to read telemetry, model tradeoffs, prototype solutions, and reach decisions faster. You will translate hard technical and financial tradeoffs into terms leaders can act on, and you will help move the team toward AI-forward ways of working, including evaluation sets and agent-based workflows built into how the work gets done.
You will partner closely with engineering leaders, architects, data scientists, finance, and supply chain across Microsoft. The role carries broad visibility and influence, and it depends on strong product sense, technical depth, data fluency, customer empathy, and clear judgment under uncertainty. As a senior leader on the team, you will also mentor other product managers and raise the bar for how the team works.
This position is based in Redmond, Washington and requires the employee be in the office a minimum of 3 days per week.
Responsibilities- Shape the strategy for the capacity and platform work that matters most across M365 Copilot and turn that direction into a roadmap teams can execute.
- Take on high-impact problems across the charter, including capacity intake and planning, supply and demand balancing, buildout to SLA, GPU utilization and platform health, and model onboarding and migration, and drive them to a result.
- Bring a strong customer mindset-partner with Copilot scenario teams to understand their needs and translate them into platform capabilities and capacity investments.
- Use AI-driven analysis of demand signals, telemetry, and operational data to forecast more accurately, catch capacity and reliability issues early, and fix them at the root.
- Use agents, automation, and AI Ops to analyze data, coordinate work, and act on what you learn-turning manual, ticket-driven intake and allocation into intelligent, self-service systems.
- Model capacity and hardware tradeoffs with AI prototyping and scenario testing before committing investment, paired with solid product, engineering, and financial judgment.
- Weigh cost, performance, and reliability against each other, and prioritize multi-year capacity investments with partners across engineering, finance, and supply chain.
- Advance platform, model, and hardware transition strategy, and help the platform run more efficiently as AI workloads grow.
- Set success metrics, OKRs (Objectives and Key Results), and KPIs (key performance indicators), and shape investment priorities with leadership.
- Explain complex technical and financial tradeoffs to executives in a way that leads to decisions.
- Mentor other product managers on the team, grow their capabilities, and move the team toward better, AI-forward ways of working.
QualificationsRequired Qualifications:- Bachelor's Degree AND 8+ years experience in product/service/program management or software development
- OR equivalent experience.
Preferred Qualifications:- Bachelor's Degree AND 12+ years experience in product/service/program management or software development
- OR equivalent experience.
- 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
- 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
- 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
- Proven ability to think at the platform level while keeping a strong customer mindset-translating customer and partner needs into durable platform capabilities.
- Experience taking on ambiguous, high-stakes work and driving it from strategy through execution across organizations.
- Experience leading large-scale cloud infrastructure, capacity planning, or distributed systems work, with grasp of hyperscale service delivery.
- Experience with LLMs, model-serving platforms, GPU capacity planning, or large-scale AI-powered products.
- AI fluency, including using AI agents, automation, and prototyping to speed up analysis, decisions, and product work.
- Experience using telemetry, demand signals, and operational data to guide platform and investment decisions.
- Experience mentoring and developing product managers and technical leaders.
- Systems-level problem solving and clear communication, with the ability to influence senior leaders and align stakeholders across organizations.
Product Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
