Principal Product ManagerLocation: Boston, MA OR San Francisco, CA (Hybrid - 2 days/week)
About the RoleAs the Principal Product Manager, you will be a key leader on the product team, owning major platform domains, driving strategic vision, and enabling the company to scale from early-stage to high-growth enterprise adoption. You will work closely with senior leadership, customers, engineering, design, deployment, and go-to-market teams to define and execute on product strategies that differentiate our AI agent platform in the market and deliver measurable business value.
In this role, you will- Define the long-range product vision and roadmap for a significant platform pillar of our AI agent offering - guiding ideas from concept through market launch, adoption, iteration, and scale.
- Engage and partner with strategic enterprise customers (including Fortune 500 and high-growth startups) to deeply understand their needs, influence product direction, and secure product/market fit in regulated industries.
- Translate high-level strategy into clear, compelling product requirements and success metrics; work across engineering, design, deployment, and go-to-market to deliver robust, scalable, and enterprise-grade solutions.
- Establish key performance indicators (KPIs) and rigorous measurement frameworks for agent performance, business impact (ROI), compliance, and trust; drive continuous improvement through data-driven insights.
- Serve as the product champion, influencing cross-functional teams and senior stakeholders; articulate trade-offs, ensure alignment, manage dependencies, and escalate appropriately to remove obstacles.
- Mentor and coach other product managers, share best practices, and help build a high-performing product organization as we scale.
Your background looks something like this- 8+ years of product management experience (or equivalent), with a minimum of 5 years as a PM in enterprise SaaS, AI/ML, or deeply technical domains.
- Proven track record of shipping complex, enterprise-grade, data-driven or AI-driven products (ideally in regulated industries such as insurance, healthcare, or finance).
- Strong technical acumen - you can engage confidently with engineers and architects about APIs, data models, system architecture, integrations, security and compliance requirements.
- Demonstrated ability to think strategically, communicate clearly, and influence senior leaders and stakeholders across functions.
- Comfortable working in fast-paced, high-growth, ambiguous environments and driving clarity, prioritization, and execution.
- Bachelor's degree in Computer Science, Engineering, Math or related technical field (or equivalent professional experience).
Even better if you have- Experience with AI/ML platforms, contact center systems, or enterprise integrations at scale.
- Experience with Voice AI
- Prior involvement in a startup or early-stage company that grew rapidly, helping define product direction and scale.
- Familiarity with working in regulated industries (insurance, healthcare, finance) and creating products with trust, transparency, oversight and compliance baked in.
- Master's degree or additional advanced study in a technical domain (optional, but a plus).
If this aligns with your ambitions and you're excited to lead at the intersection of AI, enterprise software and regulated market transformation - we'd love to hear from you.
Salary Range: $180,000 to 245,000Benefits:- Competitive salary with equity options
- Flexible PTO
- 401(k) plan
- Comprehensive health, dental, and vision insurance coverage
- Collaborative and innovative company culture
