Intuit Inc

Principal Product Manager - GBSG Support Experience

Intuit Inc • $243K — $328K *
Mountain View, CA 94040In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in product management with AI solution implementation experience.
  • Proven ability to collaborate with customers and partners to create strategic visions.
  • Structured and data-driven decision-making skills.
  • Known for inspiring teams to achieve significant innovations and results.
  • Strong communication skills for cross-team leadership and influence.
  • Technical expertise in SaaS and engagement with engineering teams.
  • Passionate about integrating AI into product workflows for efficiency.

Responsibilities

  • Spearhead opportunities to deploy AI solutions across customer experience touchpoints.
  • Develop a strategic roadmap and prioritize initiatives based on qualitative and quantitative factors.
  • Create inspiring requirements that facilitate seamless tech-human collaboration for enhanced customer experience.
  • Iterate post-launch to maximize user adoption by actively gathering expert feedback.
  • Utilize data analysis to identify trends and recommend process improvements.
  • Commit to continuous learning about AI/ML technologies and their applications.
  • Design intuitive AI features ensuring transparency and reliability for diverse customers.

Benefits

  • Comprehensive benefits package including health care and retirement plans.
  • Performance-based cash bonuses and equity rewards available.
  • Commitment to fair pay across diverse employee categories.
  • Access to professional development and training resources.
Full Job Description
GBSG's Customer Support and Customer Experience for the Small and Medium Business team (SMB) is on a mission to reimagine the way we service our customers. The mandate is to reimagine the product support experience across key segments including Accountants, Mid-Market, SMB and Payroll.

We are seeking a highly skilled and innovative Principal Product Manager responsible for revolutionizing and delivering our vision of an AI-led "done-for-me world" for our Experts across the entire E2E experience. This will include reimagining key experiences including routing, knowledge management, and case management.

The ideal candidate will have a proven track record of delivering AI and other breakthrough technology and experiences at scale in close partnership with data scientists, designers, engineers, program managers, and senior leadership. You have demonstrated excellence in the core skills of PM, from deep customer empathy (the Heart), and strong analytical and data skills (the Brain), to rallying a team and an organization around the most important priorities (the Muscle).

You will join a collaborative and dynamic team of world-class product managers and cross-functional partners who are shaping a critical component of Intuit's next phase of growth.

Responsibilities
  • Conceptualize, identify, and spearhead the biggest opportunities to deploy Intuit Assist and other AI capabilities at key touch points of the expert journey to accelerate the quality of our services across Intuit products.
  • Translate opportunities into a roadmap of strategies and tactics, provide clear prioritization using appropriate quantitative and qualitative measures, and drive alignment across stakeholders, including defining a small set of critical KPIs that measure the right outcomes.
  • Create clear requirements that inspire cross-functional partners to conceptualize and ship awesome experiences where humans and tech work effortlessly and seamlessly side by side to delight customers.
  • Hone the practice of iterating post-feature release to maximize expert adoption, including seeking the voice of the expert, never settling for good enough.
  • Bring a structured approach to problem-solving, including data and pattern analysis to spot new trends. Turn insights into recommendations for experience and process improvements and efficiency gains.
  • Raise the bar on yourself and your peers by continuously learning and sharing your learnings on AI/ML/related cutting edge technologies.
  • Build product experiences that make AI-powered features intuitive, transparent and trustworthy for a diverse range of customers and bring a clear point of vew on where AI genuinely helps versus where it creates risk.
  • Keep an outside-in view of the landscape by staying up-to-date on industry trends and best practices related to integrating AI/Gen AI models into our network operations.


Qualifications
  • 10+ years of experience in product management, which includes experience implementing AI solutions
  • Track record of listening and working closely with customers & partners to identify opportunities and convert them into inspiring visions, strategies, roadmaps, and priorities.
  • Demonstrated ability to use structured, data-backed approach to prioritize and make decisions
  • Reputation for being passionate about inspiring cross-functional teams to ship new innovations that also lead to driving big results
  • Excellent collaboration and communication skills - leading execution and influencing across cross-functional teams and cross-org stakeholders
  • Demonstrable technical depth and curiosity in SaaS software development - i.e. reading architecture, and design discussions with strong engagement with engineering and architecture teams. AI/ML expertise/experience a plus. Platform product management expertise is also a plus.
  • At Intuit, we're intentionally building AI into how we define, build, and ship products - and we're committed to equipping our teams to work at the forefront of it. We look for product managers who are excited to bring AI into their workflow - using it to move faster, go deeper on customer insights, and focus their energy on the decisions that only human judgment can make. We're looking for PMs who are curious, eager to experiment, and excited to continually evolve how they work.
  • Demonstrated ability to integrate AI tools into your product management workflow to improve quality, speed, or depth.
  • Experience with Agile development and methodologies
  • Undergraduate degree required; computer science preferable; MBA is a plus; equivalent experience will be considered.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is: $243,000 $328,500
References

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The expected base pay range for this position is:
Mountain View $243,000 - $328,500

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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