American Airlines

Principal Product Designer, UX

American Airlines • $110K — $130K *
Fort Worth, TX 76137In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in visual communication/design or related field, or equivalent experience
  • 5+ years as a UX creative practitioner in large organizations
  • Experience with agile methodologies and cross-disciplinary collaboration
  • Proficiency in remote testing tools and platforms.
  • Experience in responsive and accessible design for web and mobile applications

Responsibilities

  • Influence leadership to set a creative vision for customer and employee travel experiences
  • Collaborate with design systems team to define standards for efficiency
  • Present design work compellingly to stakeholders using storytelling
  • Mentor designers to develop data-driven, customer-centric designs
  • Manage design interdependencies to maintain consistent digital experiences
  • Develop design strategies through ideation and concept activities
  • Champion accessibility and inclusive design practices

Benefits

  • Travel perks allowing access to 365 destinations through a global network
  • Health, dental, and vision benefits available from day one
  • Wellness programs to support personal health and development
  • 401(k) program with employer contributions after one year
  • Additional benefits include an Employee Assistance Program, pet insurance, and discounts on travel services
Full Job Description
9/10/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 88128
This job will continue to be posted until at least 9/13/26. If interested, please apply prior to this date.

Job Description

What you'll do

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

  • Influence leadership and set a creative vision that makes travel easy for our customers and employees and enables design at scale.
  • Forge strong partnership with our design systems team to define standards, process, and governance for reuse and efficiency.
  • Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
  • Mentor and give constructive feedback that empowers designers of all levels to create data-driven and customer centric designs.
  • Manage interdependencies in collaboration with UX leaders and peers (60+) to maintain consistent digital experiences across channels.
  • Conceptualize and develop design strategies and solutions, and lead ideation and concept exploration activities.
  • Champion accessibility and inclusive design.
  • Manage design tool updates, vendor relationships and advocate for funding to ensure our team has the right toolset.
  • Streamline design processes at scale and maintain regularly occurring meetings to foster design quality (design reviews, office hours, etc.)
  • Stay up to date on the latest design and technology trends for all form factors and identify opportunities for innovation.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in visual communication / design, interactive design, human computer interaction or other related discipline, or equivalent experience
  • 5+ years as a UX creative practitioner with a proven track record at large or highly matrixed organizations
  • Experience working closely with engineers from inception through implementation in an agile environment
  • Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
  • Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
  • Experience in responsive, adaptive and accessible designs
  • Experience with design for mobile app (iOS and Android), desktop, and web applications

Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
  • 10 years as a UX creative practitioner with a proven track record at large enterprises or highly matrixed organizations
  • Experience working on enterprise design systems
  • Advocate for building great user experiences and solving customer problems to create business value

Skills, Licenses & Certifications
  • Expert user of design and prototyping tools (Figma, Adobe CC, etc.)
  • Understanding of HTML, CSS, JavaScript and other frontend development languages
  • Accessibility best practices: WCAG 2.0+ AA compliance, localization, inclusive design
  • Ability to document components and patterns of a design system and make design choices at scale
  • Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
  • Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications
  • Ability to manage multiple concurrent projects and communicate effectively with non-technical users
  • Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms for of both qualitative and quantitative research methods
  • Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
  • Familiarity with emerging technology such as generative AI and spatial computing
  • Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status
  • Storytelling and presentation skills to effectively communicate design decisions
  • Ability to express design principles and rationale to generate consensus and achieve cohesive experiences for our customers and employees


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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