Overview
Principal IT Operations ArchitectLocation: Rockville, MD
Onsite: Yes (on an as needed basis)
Primary PurposeThe Principal IT Operations Administrator is responsible for leading, managing, and optimizing the organization's IT infrastructure and operational services. This role ensures the availability, reliability, performance, and security of critical IT systems while aligning operations with business needs and compliance requirements. The Principal Administrator provides technical leadership, oversees day to day IT operations, and acts as a subject matter expert for infrastructure, systems, and operational excellence.
Responsibilities
- Lead IT operations strategy, planning, and execution across infrastructure, networks, servers, storage, and cloud environments.
- Oversee daily monitoring, incident management, problem management, and system health checks.
- Manage configuration, patching, and upgrades of operating systems, servers, and enterprise applications.
- Ensure compliance with IT security standards, regulatory requirements, and company policies.
- Implement automation and monitoring solutions to improve operational efficiency and reduce downtime.
- Collaborate with security, application, and business teams to ensure seamless system integrations and operations.
- Provide technical leadership and mentorship to IT operations team members.
- Lead root cause analysis (RCA) for major incidents and ensure implementation of corrective and preventive actions.
- Manage vendor relationships, service contracts, and performance of managed service providers.
- Develop and maintain documentation of IT processes, architecture, and operational procedures.
- Support business continuity and disaster recovery planning, testing, and execution.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field. Master's degree or industry certifications preferred. Experience with ITIL, Microsoft 365, Azure, AWS, VMware preferred. Preferred
- 15+ years of experience in IT operations, infrastructure administration, or systems engineering Required
- 7-9 years Proven experience in managing enterprise IT environments (on-premises, hybrid, and cloud). Required
- 7-9 years Strong background in Windows/Linux server administration, virtualization, networking, and storage technologies. Required
- 7-9 years Experience with Azure administration and automation tools. Required
- 7-9 years Demonstrated success in leading IT operations teams and managing critical IT services. Required
- 7-9 years Experience in regulated industries (pharma, CRO, healthcare) Preferred
- Deep understanding of IT infrastructure, networking, server administration, and cloud technologies. High
- Strong knowledge of IT service management, ITSM, frameworks such as ITIL. High
- Ability to analyze complex issues, perform root cause analysis, and implement long term solutions. High
- Strong leadership and mentoring skills to guide junior IT staff. High
- Excellent project management, organizational, and time management skills. High
- Effective communication and interpersonal skills to engage with technical and non technical stakeholders. High
- Ability to thrive in a fast paced, global environment with multiple competing priorities. High
- Proficiency with monitoring, automation, and orchestration tools as ServiceNow, Ansible, Nagios, Splunk. High
If you're looking for a career where your work
advances global health and where
scientific excellence meets real-world impact, join us and be part of something bigger.
One Team, One Purpose.At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our
Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
- Flexible Approved Time Off
- Work From Home Anywhere in the US
- Casual Dress Code & Work Environment
CONNECT WITH US!Follow us on Twitter - @EmmesCRO
Find us on LinkedIn - Emmes
Visit our website:https://www.theemmesgroup.com/
