Principal GenAI Product Manager - Dealer and Customer Support

Caterpillar, Inc • $147K — $240K *

Peoria, IL 61604In-Person

Enterprise Technology

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

5-7 years of product management experience in AI or related fields.
Strong understanding of software development and technical product management principles.
Proven ability to collaborate with cross-functional teams, including engineering and data science.
Experience in developing user-centric solutions and understanding customer journeys.
Familiarity with AI ethics and compliance frameworks.

Responsibilities

Define the product vision for GEN AI, aligning with enterprise transformation goals.
Drive the prioritization of AI features for enhanced user experience.
Collaborate with stakeholders to design and deploy scalable AI solutions.
Oversee the full product lifecycle from ideation to deployment and improvements.
Monitor performance metrics to drive continuous enhancements for user engagement.
Lead innovation projects to explore new AI capabilities through partnerships.

Benefits

Medical, dental, and vision benefits
Paid time off plan, including vacation and holidays
401(k) savings plans
Flexible Spending Accounts (FSAs)
Health lifestyle programs
Career development opportunities
Incentive bonuses
Tuition reimbursement

Full Job Description

Career Area:

Technology, Digital and Data

Job Description:

Job Summary:

As the Generative AI Product Manager for Caterpillar’s Dealer and Customer business, you will lead the development and integration of AI-powered capabilities that enhance equipment health insights, fleet performance optimization, and customer decision‑making. This role focuses on delivering intelligent, predictive, and context‑aware solutions that streamline fleet operations, improve maintenance outcomes, and elevate dealer and customer engagement through advanced generative AI applications.

You will oversee day‑to‑day activities and cross-functional collaboration with service and shopping agent category stakeholders to design, test, and deploy GEN AI solutions that drive uptime, operational efficiency, and customer satisfaction. This includes managing the product roadmap, aligning with enterprise AI governance, and ensuring seamless integration with Caterpillar’s digital platforms and dealer systems.

What You Will Do:

Product Strategy & Roadmap

Define and evolve the GEN AI product vision to support Dealers and Customers, aligned with Caterpillar’s AI Assistant roadmap and enterprise transformation goals.
Drive prioritization of features such shopping, search and repair options.

Cross-functional Leadership

Collaborate with engineering, data science, CM/FM operations, and dealer support teams to deliver scalable AI solutions with high reliability and compliance.
Partner with Cat Digital platform and Digital Product Management teams to ensure alignment with broader enterprise AI strategies.

Lifecycle Management

Oversee the full lifecycle of GEN AI solutions—from ideation and prototyping to testing, deployment, and continuous improvement.
Ensure compliance with governance frameworks, security protocols, and production readiness standards.

Dealer and Customer Support

Champion user-centric design for dealer and customer-facing solutions, enabling shopping, search and repair options
Support CM/FM teams through AI-driven guidance for equipment and aftermarket equipment selection.

Performance & Analytics

Monitor solution performance, usage patterns, and feedback to inform enhancements and ensure measurable impact on dealer and customer engagements.

Innovation & R&D

Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities for proactive shopping, search and repair options.

What You Will Have:

Decision Making and Critical Thinking: Apply AI ethics and risk frameworks to guide decisions on agent behavior, data usage, and model selection.
Effective Communications: Translate complex AI concepts into actionable insights for stakeholders across engineering, product, and field operations.
Software Change Request Management: Manage change requests for AI agent configurations, model updates, and edge deployment protocols.
Software Engineering: Lead development of AI agents using modular architectures, ensuring flexibility in LLM selection and minimizing hallucinations.
Software Product Business Knowledge: Understand the business impact of AI-driven solutions for dealers and customers.
Software Product Management: Navigate ambiguity in emerging AI technologies, balancing innovation with operational feasibility and compliance.
Software Product Technical Knowledge: Deep familiarity with edge computing, machine telemetry, and integration with Caterpillar’s digital ecosystem.
Marketing Strategy and Positioning: Position AI-driven condition monitoring and fleet management capabilities as transformative tools within Caterpillar’s portfolio, supporting upselling and customer retention.

Considerations For Top Candidates:

Proficiency in eCommerce and aftermarket solution customer journey
Experience with customer and dealer analytics leads and insights.
Familiarity with dealer management systems and integration with Caterpillar’s digital platforms.
Experience with Agile methodology and managing product backlogs for AI-enabled solutions.

Summary Pay Range:

$147,760.00 - $240,110.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position.

Posting Dates:

July 23, 2026 - August 2, 2026

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

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Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.

Learn more about Caterpillar, Inc

Size

107,700 employees

Market Cap

$125.3 billion

Industry

Manufacturing & Automotive

Net Income

$2.9 billion

Founded

1925

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