Dell

Principal Engineer, Service Delivery

Dell$122K — $158K *
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Expertise in supply chain operations with knowledge of forward and reverse logistics processes
  • Strong understanding of Warehouse Management Systems (WMS) and industry best practices
  • Proficient in data analysis and reporting tools like Microsoft Excel and Access
  • Excellent communication skills for cross-functional collaboration
  • Strong customer service skills focused on relationship building

Responsibilities

  • Partner with delivery teams and vendors to identify and solve service delivery challenges
  • Monitor partner performance against critical metrics such as quality and customer satisfaction
  • Enhance customer experience through effective stakeholder communication
  • Lead process improvement initiatives to boost operational efficiency
  • Manage data reporting and support activities with clients and IT teams

Benefits

  • Comprehensive health and wellness benefits
  • Work-life balance initiatives
  • Opportunities for professional development and advancement
  • Supportive team culture and diversity initiatives
  • Flexible work arrangements
Full Job Description
Job Description

Principal Engineer, Service Delivery

This role is on the Lifecycle Hub Operations team within Dell Technologies Managed Services and is responsible for supporting the ongoing service deliverables with Dell Partners that support product lifecycle warehousing and logistics services and all related functions and requirements. This role serves as the support and coordination contact for a Dell service partner that provides lifecycle services in support of warehousing, forward logistics provisioning, refurbishment/repair, and end of life disposal. In addition, you'll work with partners to ensure they meet service level requirements, attain customer experience goals, and meet financial requirements. This is a customer-focused, partnering-facing position.

Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Service Delivery team in Austin, Texas.

What you'll achieve:

As a Principal Engineer in Service Delivery, you'll design and deliver advanced solutions, automate operations and improve reliability. You will create documentation and handover materials for sustained success.

You will:
  • Partner with delivery, operations and vendors to identify pain points, resolve issues, improve processes, and enhance service delivery
  • Monitor and drive partner performance against key metrics, including timeliness, quality, productivity, inventory control, and customer satisfaction
  • Communicate effectively with stakeholders at all levels to maximize the overall customer experience
  • Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance
  • Manage reporting, data exchange, and B2B service support activities in collaboration with customers, partners, and IT teams


Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:
  • Supply chain operations expertise with strong knowledge of forward and reverse logistics processes
  • Solid understanding of Warehouse Management Systems (WMS), including capabilities and industry best practices
  • Proficient in Microsoft Excel, Access, and similar data analysis and reporting tools
  • Effective communicator with the ability to collaborate across multiple organizational levels and cross-functional teams
  • Excellent customer service skills with a focus on building strong relationships and delivering positive outcomes


Desirable Requirements:
  • Typically requires 8+ years of related experience in a professional role with a Bachelor's degree; or 6+ years with a Master's degree; or 3+ years with a PhD; or equivalent experience
  • AWS/Azure Associate/Professional; VMware VCP/VCAP; Kubernetes CKA/CKAD


Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is USD $122,400 - 158,400.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

Dell Careers

Joining Dell means becoming part of an innovative technology company that leads with digital solutions, services, and devices. At Dell, we're committed to bringing together the brightest minds to foster innovation, leadership, and professional growth. Our diverse team of experts is dedicated to creating an inclusive culture that promotes career advancement and lifelong learning.

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Explore a world of job opportunities with Dell, where we prioritize diversity, equity, and inclusion. Whether you're looking for a full-time position or an internship, Dell offers a dynamic work environment with benefits that support both your professional and personal life. Our team is our strength, and we invest in each member through comprehensive benefits and diversity training programs.

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Engage in work that matters with a team that values innovation and problem-solving. At Dell, you’re not just filling a position; you’re part of a community that challenges the status quo and pushes for groundbreaking solutions.

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Benefits of Working at Dell

Dell employees enjoy a range of benefits that include health care, employee discounts, and flexible working arrangements. We understand the importance of a work-life balance and provide our team with the support they need to be successful both at work and in their personal lives.

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Read our careers blog to stay informed about the latest company news, employee stories, and insights into the future of technology and employment at Dell. Join Dell and be a part of a team that values innovation, leadership, and a diverse and inclusive workplace. Explore the endless opportunities to grow professionally and personally as we continue to drive human progress through technology.
Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

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