Dell

Principal Engineer, Field Service - Ellendale, North Dakota

Dell$96K — $124K *
US-Anywhere
+ 2 other locationsRemote
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Expert-level knowledge of AI data center platforms and advanced troubleshooting skills.
  • Ability to establish technical standards and drive continuous improvement initiatives.
  • Strong technical leadership skills, influencing cross-functional stakeholders and guiding technical decisions.
  • Advanced communication and mentoring capabilities for developing senior engineers.
  • Associate's or bachelor's degree in a related field with 9-10 years of relevant experience.

Responsibilities

  • Diagnose complex multi-system issues and mitigate availability risks.
  • Lead critical event responses and act as the primary technical escalation point.
  • Establish site operating models, standards, and best practices through data analysis.
  • Partner with leadership to resolve complex issues and influence technical direction.
  • Mentor senior engineers and high-potential talent through training and knowledge sharing.

Benefits

  • Comprehensive health benefits and wellness programs.
  • Work-life balance initiatives and flexible work arrangements.
  • Opportunities for professional growth and development.
  • Access to Dell's employee resource groups and community engagement programs.
  • Supportive workplace culture that promotes diversity and inclusion.
Full Job Description
Job Description

Principal Engineer, Field Service - Ellendale, North Dakota

The On-Site Service Engineer I8 is the senior technical authority for assigned AI data center environments, responsible for leading the resolution of the most complex and high-impact technical challenges. This role exercises expert-level judgment, applying deep system knowledge and conceptual problem-solving to stabilize environments, prevent recurring issues, and optimize operational performance. The OSE I8 defines technical standards, influences site-level strategy, and partners closely with engineering and service leadership to drive continuous improvement. Acting as a mentor and technical leader, the role develops engineering talent, advances best practices, and ensures the environment operates at the highest levels of reliability, quality, and efficiency.

This common OSE contract requires the OSE to report to customer site Monday through Friday 08:00 AM to 5:00 PM.

Responsibilities

What you will achieve:

The OSE role is vital for delivering Dell's commitment to excellence in field services, especially in high-impact enterprise environments.
  • Provide advanced technical leadership by diagnosing complex multi-system issues, guiding platform, hardware, and firmware changes, and proactively mitigating availability risks
  • Serve as the senior technical authority on-site, leading critical event response and acting as the primary technical escalation point and FSM delegate as needed
  • Establish and enhance site operating models, standards, best practices, and continuous improvement initiatives through data-driven analysis and trend identification
  • Partner with engineering, product, and service leadership to drive complex resolutions, influence technical direction, and improve product and service design
  • Mentor and develop senior engineers and high-potential talent through coaching, technical training, knowledge sharing, and reinforcement of quality standards and expectations


Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

  • Expert-level knowledge of AI data center platforms, system interdependencies, reliability engineering, and advanced troubleshooting for complex, high-impact technical issues.
  • Ability to establish and enforce technical standards, analyze operational trends, anticipate failures, and drive continuous improvement initiatives.
  • Strong technical leadership skills, including influencing cross-functional stakeholders, guiding technical decisions, and leading through ambiguity.
  • Advanced communication, mentoring, and coaching capabilities, with a demonstrated ability to develop senior engineers and share complex technical knowledge effectively.
  • Associate's or bachelor's degree in a related field, 9-10 years of technical support/data center experience, Dell Proven Professional certification, and flexibility for on-call support, travel, and physical job requirements.


Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $96,390 - $124,700.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

Dell Careers

Joining Dell means becoming part of an innovative technology company that leads with digital solutions, services, and devices. At Dell, we're committed to bringing together the brightest minds to foster innovation, leadership, and professional growth. Our diverse team of experts is dedicated to creating an inclusive culture that promotes career advancement and lifelong learning.

Opportunities at Dell

Explore a world of job opportunities with Dell, where we prioritize diversity, equity, and inclusion. Whether you're looking for a full-time position or an internship, Dell offers a dynamic work environment with benefits that support both your professional and personal life. Our team is our strength, and we invest in each member through comprehensive benefits and diversity training programs.

Work You’ll Do

At Dell, you will collaborate with skilled professionals to drive technological advancements and lead transformation projects across various industries. Our commitment to innovation and customer satisfaction makes Dell a unique place to advance your career. You'll have the chance to work on pioneering projects that integrate technology and strategic thinking.

Join Our Team

Dell is hiring! We are looking for passionate, curious, and innovative team players. Search open positions that match your skills and interests. We value the diversity of thought and experience and encourage applications from individuals with varied backgrounds and perspectives.

Professional Growth and Development

Dell supports your career journey with robust training programs, leadership development opportunities, and access to global networks. Our employees are encouraged to take ownership of their career paths with the support of Dell’s resources to achieve personal and professional goals.

Innovate with Us

Engage in work that matters with a team that values innovation and problem-solving. At Dell, you’re not just filling a position; you’re part of a community that challenges the status quo and pushes for groundbreaking solutions.

Internship Programs

Start your career with a Dell internship and gain invaluable industry experience. Our internships offer a chance to develop your skills, work on real projects, and network with professionals. Dell’s internships can be a stepping stone to full-time employment and a successful career in the tech industry.

Benefits of Working at Dell

Dell employees enjoy a range of benefits that include health care, employee discounts, and flexible working arrangements. We understand the importance of a work-life balance and provide our team with the support they need to be successful both at work and in their personal lives.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Dell.

Apply Now

Ready to take the next step in your career? Update your resume, prepare for your interview, and apply for a job at Dell today. Discover how your expertise can help us create technologies that drive human progress.

Dell Careers Blog

Read our careers blog to stay informed about the latest company news, employee stories, and insights into the future of technology and employment at Dell. Join Dell and be a part of a team that values innovation, leadership, and a diverse and inclusive workplace. Explore the endless opportunities to grow professionally and personally as we continue to drive human progress through technology.
Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
NASDAQ

Similar Jobs

More Jobs at Dell

More Information Technology Jobs

Find similar Principal Engineer, Field Service - Ellendale, North Dakota jobs: