Cambridge Mobile Telematics

Principal Customer Success Manager

Cambridge Mobile Telematics • $103K — $128K *
Cambridge, MA 02139In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience/certification in a related field
  • 7+ years of relevant professional experience
  • Proven track record of managing complex programs
  • Success in cross-team collaboration with diverse priorities
  • Strong skills in collaboration, planning, and time management

Responsibilities

  • Partner with Customer Solutions and Sales to deliver partner programs efficiently
  • Serve as the main contact for all account communications
  • Act as a bridge between clients and internal teams like engineers and product managers
  • Handle complex tasks with minimal supervision
  • Lead project teams or coordinate peers for collaborative efforts
  • Facilitate communication of partner feature requests to Engineering
  • Define and communicate business requirements for product changes
  • Manage risks for stakeholders involved

Benefits

  • Comprehensive health insurance (medical, dental, vision, life)
  • Matching 401k plan
  • Unlimited Paid Time Off including vacation and sick days
  • Flexible work scheduling and remote work options
  • Equity opportunities through Restricted Stock Units (RSUs)
Full Job Description
The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT. As a member of Customer Success in the Sales organization, you will partner closely with Sales Executives to ensure growth and satisfaction with named accounts. You will be the primary point-of-contact for partners in the implementation phase starting from executed contract to go-live, and ensuring post-release success. You will play a vital role in communicating the voice of the customer for internal prioritization and resource management.

Responsibilities:
  • Use independent judgment and discretion to partner with Customer Solutions and Sales to deliver and manage partner programs on time, within budget with best in class solutions
  • Act as the primary point of contact for internal and external account communications
  • Be the liaison between our clients and our engineers, QA, and product managers
  • Conducts complex work aligned to organizational objectives with minimal-to-no supervision
  • May coordinate activities of other peers as a project or technical lead
  • Be the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups
  • Define business requirements, communicating with other groups within CMT on features and changes needed
  • Risk mitigation for internal and external stakeholders
  • Responsible for the sustainment and growth of the partner's program base
  • Responsible for partnering with Sales to increase partner engagement - by monitoring and reporting to partner specific business metrics that CMT monitors
  • Complete any additional tasks as they arise

Qualifications:
  • Bachelor's degree or equivalent years of experience and/or certification in a related field
  • 7+ years of relevant professional working experience
  • Proven track record of driving several, sophisticated programs
  • Demonstrated success working across teams with the ability to synthesize what may appear to be contending priorities
  • Tight-knit collaboration, planning, influencing, prioritization, and time management skills

Compensation and Benefits:
  • Fair and competitive salary based on skills and experience, and annual performance bonus
  • Equity may be awarded in the form of Restricted Stock Units (RSUs)
  • Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
  • Unlimited Paid Time Off including vacation, sick days & public holidays
  • Flexible scheduling and work from home policy depending on role and responsibilities

Base Salary Range
  • The base salary range for this position is: $103,000 to $128,700. This range is specifically for Cambridge, MA

Additional Perks:
  • Work on a mission with real impact: crashes prevented, injuries avoided, lives protected around the world
  • Join an industry leader - 65 million drivers protected, powering 140+ programs across 25 countries
  • Be part of the team inventing the future of mobility and road safety
  • Move fast, own outcomes, do work that matters
  • High ownership, small teams, and direct access to leadership - no layers between your work and its impact
  • Unlimited PTO, flexible scheduling, competitive salary, annual performance bonus, RSUs, and full benefits including medical, dental, vision, and 401k match
  • Summer Fridays provide team members with half days to recharge
  • Join one of our employee resource groups: Black, AAPI, LGBTQIA+, Women, Book Club, and Health & Wellness
  • Comprehensive wellness, education, and employee assistance programs

About Cambridge Mobile Telematics

Cambridge Mobile Telematics (CMT) is a technology company that provides mobile telematics and analytics solutions for insurers, rideshares, and fleets. The company's platform uses sensors and mobile applications to collect data on driving behavior, which is then analyzed to provide insights into risk and safety. CMT's solutions are used by insurance companies to offer usage-based insurance (UBI) policies, by rideshare companies to monitor driver behavior and improve safety, and by fleets to optimize operations and reduce risk. The company was founded in 2010 and is headquartered in Boston, MA.
Learn more about Cambridge Mobile Telematics
Size
201 employees
Industry
Enterprise Technology
Founded
2010
* Ladders Estimates

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