**Location Requirement: We are only considering candidates who are currently located in Washington, Oregon, Idaho, Colorado, Florida, North Carolina, Texas, or Arizona, or who are willing to relocate to one of these states. If you do not currently reside in one of these states and are not willing to relocate, please do not apply.
Work you will do as an ISOutsource Principal Consultant:
- Client retention, wallet retention and wallet growth for a book of business (clients)
- Provide expert consulting services including analysis, assessments, solution development, and implementation
- Lead client relationships and project teams for successful delivery
- Develop and implement consulting methodologies for efficiency and quality
- Collaborate with cross-functional teams to align with company goals
- Mentor junior consultants and stay current with industry trends
- Adhere to ISO standards and conduct annual training sessions
- Execute on the ISOutsource Contact Strategy
- Develop, maintain and execute client IT Roadmaps
- Develop and maintain Statements of Work. Introduce change orders when appropriate.
- Promote client loyalty and monitor IT infrastructure
- Partner with consultants, engineers, ODS, PMO, and the Product Teams
- Present opportunities to improve IT infrastructure and productivity
- Communicate regulatory shortcomings and manage IT security
- Train clients in new technology and ensure documentation is up to date
- Develop key client relationships and prioritize work effectively
- Work towards becoming a "trusted advisor" to clients
- Identify, scope, schedule and project manage IT projects
- Execute on all client responsibilities to achieve financial utilization
- Perform other duties as assigned
- Daily time entry for all activities.
Our ideal candidate will possess the following qualities:
- A passion for customer service
- Strong time management skills
- Excellent communication skills (both technical and non-technical)
- Track records of Customer Loyalty and Exemplary Service.
- Able to develop, maintain, and follow high-cost budgets for client projects.
- Demonstration of the ability to communicate effectively with non-technical decision makers
Highly sought-after experience and skill includes:
- Broadly experienced in maintenance and deployment of commonly employed technologies, and troubleshooting server/server applications.
- Demonstrated ability to successfully overcome skill limitations through resourcefulness.
- Committed to learning the fundamentals of Project Management.
- Able to demonstrate networking knowledge and skills.
- Able to build a complete network following ISOutsource Best Practices.
Additional experience we look for includes:
- 10+ years of prior consulting experience
- Familiarity with and working knowledge of one or more Industry Regulations (i.e HIPAA, SOX, ITAR,SOC, SEC, FDIC, FDA Etc.).
Requirements:
- Bachelor's Degree (B.A./B.S.) from four-year college or university in a technology based field, or comparable certifications/education or equivalent field experience.
- Valid driver's license with insurance
- Some local travel to and from clients is required
