DescriptionPrincipal Consultant, Digital Sourcing Solutions - Toronto, CanadaPosition OverviewThis role, reporting into the Sourcing Solution of the Digital practice within the Americas Consulting region, supports one or multiple engagements simultaneously with a small to mid-size team of ISG consultants and advisors. These engagements may be part of a broader program-level engagement, may focus on a specific area, or may span widely across technology, or into components of business operations.
This role will support the development of IT Delivery Strategies and Sourcing Solutions. While ISG holds a solid point of view with relevant methodologies, structured design approaches, and artifacts, our consultants and advisors are key to providing leading value-added solutions that meet our clients' targeted outcomes.
Responsibilities - Leads or assists with projects that enable the client to realize its goals and objectives. For example, generate client revenue, savings, optimization, etc.
- Facilitates, evaluates, and confirms the needs of the client's business and assists in the assessment of how ISG can provide a solution to provide optimal business benefit
- Interacts directly with senior client and technology service provider executives
- Assists and/or leads client strategy and IT assessment projects related to specific technologies (e.g., Cloud Services, SaaS platforms, etc.), IT architecture, process, and design, ensuring effective alignment of IT investment with business requirements
- Serves as a trusted advisor to clients and technology service providers in areas of technology expertise, sourcing, project management, executive relationships, leadership, and negotiations
- Independently develops project work plans and customizes them to meet client specifications
- Performs data metrics analysis, comparison with market data, current state assessments, change readiness, gap and opportunity analysis, delivery model alternatives analysis, and a service delivery strategy
- Develops, leads, and executes all components of sourcing agreements and associated transactions, including the services, financial, performance, resource, governance, service delivery and management, and contract terms
- Leads or assists in the development of strategy or tactics to drive service providers to the client-desired outcomes
- Assists post-assessment transactional work, including managing the sourcing lifecycle through vendor selection
- Participates in the planning and the development of all project deliverables and assumes overall responsibility for the engagement budget, work plans, scope, project milestones, issues management, and risk management utilizing ISG's methods, tools, and templates
Required Skillsets - This is a remote position based in the US or Ontario, Canada
- 10+ years of relevant industry, sourcing, or managed services consulting
- 8+ years participating in large, complex, and /or multiple smaller to medium projects simultaneously, highly leveraged and potentially virtual or global teams, consisting of various skill sets, to deliver consulting engagements
- 5+ years in IT Management, working in a technical delivery role, including in an environment managing or providing delivery leadership for complex operations
- Big 4 consulting experience is a plus
- Excellent presentation, verbal, and written communication skills with the ability to understand complex business problems, synthesize conversations, business solutions, and effectively communicate at all levels of corporate organizations
- The ability to listen to clients and interpret business needs into solutions and requirements
- Subject Matter Expert with deep operational and/or technical knowledge in at least 2 of the following subjects:
- Enterprise Agility (DevOps)
- Cloud Architecture and Design
- Cloud Computing (SaaS, PaaS, IaaS)
- Applications and Infrastructure Virtualization
- Applications Rationalization and Modernization
- Analytics, IOT, Automation
- Enterprise Architecture
- Applications Development, Maintenance, and Support
- Data Center Operations
- Managed Network Services
- Workplace Services
- Service Desk
- Or Technology Modernization
- Expert knowledge with MS-Office suite of software applications and tools, including Microsoft Word, Excel, PowerPoint, MS Teams, and MS Outlook
- Hands-on experience with Contract Life Cycle tools (e.g., Ariba, Coupa) for IT services and software/hardware assets, providing contract management consulting and optimization recommendations across IT services, applications, infrastructure, BPO, software, and hardware.
Education - Bachelor's Degree required
- MBA or another advanced degree (s) desirable
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
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