Thoughtworks

Principal Client Partner - Retail, CPG, Travel & Transportation

Thoughtworks$220K — $350K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in executive revenue-generating roles.
  • Strong business acumen for crafting effective account strategies.
  • Understanding of agile custom software delivery practices.
  • Bonus for familiarity with agile delivery best practices.
  • Ability to bring forward-thinking and thought leadership into client partnerships.

Responsibilities

  • Achieve revenue targets and manage sales, revenue, and margins.
  • Establish and nurture long-term relationships with senior client stakeholders.
  • Partner with technical leaders to ensure delivery team success.
  • Engage in consultative business development to grow client relationships.
  • Approach client executives as business partners to maximize growth potential.
  • Create and foster IP and best practices for client development.
  • Identify revenue opportunities by understanding client strategies.
  • Proactively manage risks related to client engagements.

Benefits

  • Flexible learning and development tailored to individual career paths.
  • Supportive workplace culture emphasizing collaboration and feedback.
  • Access to numerous development programs and interactive career tools.
  • Opportunities for professional growth and skill enhancement.
Full Job Description
Client Partners are the trusted advisors to Thoughtworks' clients, guiding their business transformation through a technology-centric approach. Acting as a bridge between delivery teams, business stakeholders, and technology leaders, they align customer strategies with our offerings to drive mutual growth and reinforce Thoughtworks' industry leadership.

To support some of our fastest-growing accounts, we are expanding our Go-To-Market team in the Retail/Travel sector.

In this role, you will oversee a strategic portfolio in Retail/Travel, guiding local business developers to expand our footprint and network. Additionally, you will directly manage major accounts across the entire lifecycle, from lead generation, proposal, and contract negotiation to delivery governance, relationship management, and long-term account growth.

Job responsibilities

  • Achieve established revenue targets, forecast and manage sales, revenue and margins at existing customers .
  • You will establish, grow and nurture long-term, value-based relationships with a growing number of senior client stakeholders, focusing on 1-3 accounts at a time.
  • You will partner closely with technical leaders to support the delivery team, ensuring they have what they need to be successful.
  • You will engage in consultative business development, growing relationships both vertically and horizontally .
  • Approach client executives as true business partners, expanding the company's breadth and depth to its full potential.
  • You will take a consultative approach to working with our clients' C-level executives and other stakeholders to achieve their business goals, redefine their industries, drive complex negotiations and resolve conflicts.
  • Help develop a range of IP and best practices around client and portfolio development to build the client base into a significant strategic asset.
  • By understanding a client's strategy inside out, you will identify opportunities to improve the partnership and increase revenue throughout the duration of the partnership.
  • Maintain a watchful eye on how Thoughtworks' executes engagements and take a proactive approach to mitigating potential risks before they arise.
  • Stay current with Thoughtworks' business strategy and IT goals.

Job qualifications

Technical Skills

  • You have experience in executive revenue-generating roles and bring comprehensive business acumen to your account strategies, cultivating 'win-win' value propositions at both company and individual levels.
  • You understand agile custom software delivery and can motivate tech teams with creativity and enthusiasm.
  • Bonus points if you are well versed in agile delivery best practices.

Professional Skills

  • A forward-thinking mindset - - you infuse thought leadership and innovation into how you partner with a client.
  • A natural consultant, you're solutions-oriented and influence decisions by bringing in relevant industry trends and client stories.
  • You're able to balance strategy and execution, while crafting visions and taking a progressive stance on agendas that drive change.
  • You're comfortable interfacing with C-suite on their strategy, ensuring that we're delivering the expected outcomes while staying a step ahead to propose new solutions that may increase revenue.
  • Taking abstract, technical or strategic concepts and translating them into actionable ideas comes naturally for you.
  • You thrive in a collaborative, flat environment that values transparency, openness, feedback and change.
  • You don't shy away from negotiation -- you see it as an opportunity to establish credibility and a positive rapport with the client.


Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Salary

Benefits: https://www.thoughtworks.com/en-us/careers/benefits

The annual salary range posted is subject to many factors and may vary depending on experience, geographic location, job responsibilities, performance, skills and/or training.

Salary

$220,000-$350,000 USD

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About Thoughtworks

Thoughtworks is a global technology consultancy that provides software design and delivery, and helps clients navigate digital transformation. The company was founded in 1993 in Chicago, and has since grown to have over 40 offices in 17 countries. Thoughtworks is known for its Agile software development methodology, and has worked with clients in a variety of industries, including finance, healthcare, and retail.
Learn more about Thoughtworks
Size
10,000 employees
Market Cap
$3.3 billion
Industry
Founded
1993
NASDAQ

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