As a member of the Global People Analytics and Experience (GPA&E) Team, the Principal's primary focus is leading the execution of key projects in the areas of Employee & Patient Experience Surveys and Advanced Analytics. The Principal will also support projects in Job Analysis & Assessment and Strategic Workforce Planning.

Responsibilities

Employee & Patient Experience Surveys: Plays a leading role in the execution of employee and patient experience survey projects, including the Global Employee Engagement Survey and Global Patient Experience Survey. As a subject matter expert on measurement practices, survey development, and sampling methodology, the Principal will design and launch employee and patient surveys, facilitate focus groups and interviews, create dashboards in Qualtrics and Tableau, analyze results, build executive presentations, and deliver key insights back to HR and the business in a way that inspires action

Conduct intake meetings with key stakeholders in the business to understand business questions and advise on the appropriate method of gathering employee feedback (e.g., survey, focus groups, interviews)

Provide guidance on best practices in developing survey items (e.g., ensure items appropriately measure construct domain, items not double-barreled)

Design and launch surveys in Qualtrics, analyze survey results and report results to leadership outlining recommendations and action items

Build dashboards in Qualtrics, develop dashboard support and training resources, and conduct training sessions with users

Serve as the technical subject matter expert in Qualtrics for team members and stakeholders

Partner closely with Global Communications, HR Leadership & business stakeholders to develop and implement communication strategy prior to survey launch

Conduct advanced statistical analyses to determine the effectiveness of key experience programs in relation to critical business outcomes

Advanced Analytics: Consults with HR and the business to identify the most critical business questions involving the workforce by leveraging people data and other organizational data sources, providing results and recommendations to HR and business leadership. Leads the execution of strategic deep-dive analytics projects driven by the GPA Team in support of Total Rewards, Talent Acquisition, Organization Effectiveness, Leadership, and Learning.

Partner with HRBPs and the business to formulate / articulate business questions to answer and hypotheses to be tested

Identify appropriate research methods to obtain data necessary for answering business questions if data does not currently exist

Conduct advanced statistical analyses to answer critical business questions across all parts of the employee lifecycle - hiring, onboarding, engagement, promotions, turnover, etc.

Identify key insights & leverage data visualization tools to communicate results with senior leadership through storytelling presentations

Partner with key stakeholders to identify appropriate action plans

Track progress and evaluate effectiveness of action plans and interventions over time

Job Analysis & Assessment: Supports the execution of job analysis & assessment work. Conducts scientific studies of roles across the organization to identify critical knowledge, skills and abilities (KSAs) required for success, and provide guidance on best practices of assessing both internal and external talent.

In partnership with internal team members, key stakeholders, and third party assessment consulting firms, conduct job analysis studies, validation studies, and adverse impact analyses

Continuously review the validity and adverse impact of pre-hire assessments, especially as jobs continue to evolve, to ensure the appropriateness of our selection procedures

Support the development of capability assessments to inform buy/build decision making

Support the rollout of developmental assessments to measure organizational/leadership/team/ change effectiveness

Strategic Workforce Planning: Supports the execution of strategic workforce planning projects for key workforce segments.

Support the execution of Strategic Workforce Planning projects for key workforce segments within the organization, including: conducting job analysis interviews and focus groups with key stakeholders and SMEs, defining KSAs required to execute business strategy in partnership with job experts, collecting data to determine capability gaps, and identifying key insights to inform talent management strategies.

Requirements

• Master's Degree in Industrial-Organizational Psychology
• 6+ years of work experience in an I/O Consulting or People Analytics role, with a focus on Employee Listening / Experience for at least 3 of those years
• Successful track record of superior service delivery and change management in a global environment
• Proficient with Microsoft Excel
• Proficient with Qualtrics (Surveys & Dashboards)
• Proficient with Tableau
• Proficient in at least one programming language (e.g., R, Python)
• Strong attention to detail
• Strong presentation skills, including experience presenting to large audiences, senior leadership team members, and leading training sessions
• A strong intellectual curiosity with a desire to understand, and support the global organization in preparing for, the future of work
• Proven ability to use data, analytics, and business knowledge to solve complex business problems
• Ability to draw inferences from disparate pieces of data; quickly identify key findings; and the ability to link to implications and provide recommendations
• Ability to frame analytic findings in a digestible and business friendly format that identifies key business implications and inspires action; must be able to create visually-appealing Executive Summaries using Microsoft Office (e.g., Word, PowerPoint)
• Excellent verbal/written communication skills and effective presentation skills

If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form

This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance."