ServiceNow

Principal AI Native Software Engineer

ServiceNow$216K — $378K *
Information Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of experience in building and deploying large-scale production software systems.
  • Proficient in Java, Python, JavaScript, and SQL.
  • Experience with AI Native development and coding tools like Claude Code.
  • Skilled in vector-based retrieval and architectures like knowledge graphs and context engines.
  • Strong focus on customer success metrics, especially in accuracy and evaluation frameworks.
  • Proven capability to coach engineers with a team-oriented mindset.
  • Exceptional communication skills for both technical and executive audiences.
  • Familiarity with BI/Analytics Platforms and Natural Language Queries (NLQ).
  • Understanding of the ServiceNow ecosystem and its unique differentiators.

Responsibilities

  • Build advanced cloud-based AI/ML solutions for intelligent enterprise services.
  • Collaborate closely with developers and product managers to create quality software.
  • Engage with product owners to grasp detailed requirements and own the full development lifecycle from design to delivery.
  • Drive technical direction for conversational analytics architecture.
  • Rapidly create technical prototypes to showcase project value and feasibility.
  • Coach and mentor software engineers, enhancing their skills and team collaboration.
  • Align competing opinions effectively across engineering, product, and leadership teams.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company matching.
  • Equity options where applicable.
  • Employee Stock Purchase Plan (ESPP).
  • Flexible time away policy and family leave programs.
Full Job Description
Job Description

The Team

The Analytics Intelligence Team is responsible for ServiceNow's Conversational Analytics experience, allowing customers to ask questions about their data in plain language and receive highly accurate analytics. Initial products include AI Data Explorer and Query Generation. The immediate future involves making these products fully agentic, considering a centralized semantic layer, knowledge graph, data catalog, and universal context engine.

The Role

We're looking for a Principal Engineer to work collaboratively with other architects and engineers to help drive the technical direction for conversational analytics. They'll need to go deep on architecture whilst also being an outstanding verbal and written communicator across engineering, product and leadership. Being able to align competing opinions is a necessary skill.

The right candidate will be hands on and have a customer mindset, with the ability to rapidly create technical prototypes to demonstrate value. The role will involve coaching other software engineers of all levels, so it's important they are not only humble but also have significant hands-on technical depth.

What you get to do in this role:
  • Build the best cloud-based AI/ML solutions to power intelligent enterprise services
  • Collaborate daily with a team of like-minded developers, product managers to produce quality software
  • Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 12+ years building and shipping large-scale, production software systems
  • Proficiency in Java, Python, JavaScript, SQL
  • AI Native development experience, utilizing coding tools such as Claude Code
  • Experience with vector-based retrieval, agentic/tool architectures, universal context engines, data catalogs, knowledge graphs, semantic layers
  • Strong focus with customer success metrics, specifically accuracy and associated evaluation frameworks and datasets
  • Proven ability to coach other engineers, with the viewpoint of winning and growing as a team
  • Exceptional written and verbal communication skills; able to flex between deep technical detail and executive-level framing
  • Experience with BI/Analytics Platforms and NLQ
  • An understanding of the ServiceNow ecosystem, and how it is intentionally different from other tech stacks


For positions in this location, we offer a base pay of $216,100 - $378,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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