Coupa Software

Principal Agentic Architect - 11386

Coupa Software • $130K — $180K *
Chicago, IL 60629In-Person
Enterprise Technology
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Deep understanding of GenAI and Agentic AI landscape (LLMs, RAG, and autonomous agents)
  • Fluency in Source-to-Pay (S2P) processes and legacy procurement pain points
  • Demonstrated executive presence to secure C-Suite buy-in
  • 10+ years leading cross-functional enterprise digital transformation initiatives
  • Previous experience with Coupa platform is a bonus, with a focus on Agent-First Thinking
  • Experience in Tier-1 management consulting or leading large digital transformation projects

Responsibilities

  • Lead workshops to identify high ROI opportunities for deploying Coupa Agents
  • Guide clients on the strategy for agent deployment, balancing autonomous and human-in-the-loop processes
  • Define future-state metrics (KPIs) that support AI transformation goals
  • Conduct maturity audits to evaluate AI readiness across culture, data, and process
  • Identify and mitigate internal hurdles to agent adoption in collaboration with leadership
  • Advise on workforce shifts and the establishment of AI Centers of Excellence
  • Update client governance policies to support autonomous agent actions
  • Align client transformation goals with Coupa's Product Roadmap

Benefits

  • Opportunity to lead cutting-edge AI transformations
  • Collaboration with C-suite executives on strategic initiatives
  • Engagement in dynamic workshops and interdisciplinary teamwork
  • Impact on shaping future operational models in procurement and finance
  • Access to resources for workforce retraining and organizational change management
Full Job Description
What You'll Do:

  1. AI Engineering & Agentic Orchestration
  • Own the build, configuration, and rapid prototyping of AI agents within Coupa Agent Studio, extending platform capabilities beyond standard out-of-the-box functionality
  • Specialize in prompt engineering, model tuning, and AI guardrails to ensure accuracy, reliability, and reduction of hallucinations within production AI workflows
  • Leverage multiple AI platforms, frameworks, and orchestration tools including Claude, OpenAI, MCP, and LangChain to design best-of-breed agentic workflows
  • Design and deploy extensibility frameworks including Embedded UI Assistant integrations and Model Context Protocol (MCP) capabilities for secure enterprise orchestration
  • Develop agent-to-agent communication logic and workflow orchestration across complex multi-step business processes
  1. Integration & Technical Leadership
  • Leverage deep API and integration expertise to support secure, low-latency connectivity between AI agents and enterprise systems including ERP, CLM, and CRM platforms
  • Partner directly with customer IT and security teams to address technical feasibility, risk assessments, governance, and enterprise security requirements
  • Understand and manage AI consumption strategies, platform resource utilization, and Coupa credit usage across agentic workflows
  1. The Field-to-Product Bridge
  • Act as the primary technical liaison between customer engagements and Product Management, identifying roadmap gaps and influencing future platform capabilities
  • Ensure technical delivery remains aligned to original architectural vision and "as-designed" specifications throughout implementation lifecycle
  • Support technical pre-sales initiatives by developing reusable Agent Blueprints and rapid deployment PoCs while serving as a technical feasibility expert
  1. Performance Tuning & Quality Assurance
  • Design authorization boundaries, simulation runs, and human-in-the-loop controls that govern autonomous AI decision-making and escalation paths
  • Develop evaluation frameworks and automated testing approaches focused on functional correctness and production-grade AI performance
  • Own ongoing monitoring, testing, health checks, and remediation of AI agents and workflow orchestration environments
  • Apply continuous improvement methodologies and human-in-the-loop best practices across AI-enabled technical solutions


What You Will Bring to Coupa:

  1. Must-Have Technical Expertise
  • Proven experience in technical integration roles including Middleware, API Engineering, or Systems Architecture with strong knowledge of REST, GraphQL, and JSON
  • Strong programming proficiency in Python and/or JavaScript (Node.js)
  • Experience building integrations and orchestration layers between non-deterministic AI systems and deterministic enterprise platforms
  • Understanding of Source-to-Pay (S2P) business requirements with the ability to map agentic workflows across procurement, invoicing, and payables processes
  • Hands-on experience with agentic frameworks and open-standard orchestration architectures including MCP, LangChain, AutoGen, or similar technologies
  1. Desired "Super Powers"
  • Strong builder mindset with the ability to rapidly move from concept to functional, deployable AI components
  • Advanced troubleshooting and debugging skills across complex AI systems, APIs, prompts, integrations, latency, and data quality issues
  • Ability to establish technical credibility and trust with executive stakeholders while acting as a strategic advisor on AI transformation initiatives
  • Experience supporting enterprise digital transformation and strategic consulting engagements within large-scale environments
  • Strong technical agility with the ability to quickly redesign and optimize agent logic within fast-paced implementation environments
  • Ability to clearly explain technical behaviors, limitations, and AI outcomes to non-technical stakeholders while building customer confidence
  • Deep understanding of Coupa APIs, Compose, configurations, and platform architecture with the ability to diagnose whether issues stem from AI logic, product limitations, data quality, or configuration setup
  • Proactive approach to customer education and expectation-setting throughout implementation and deployment processes

About Coupa Software

Coupa Software is a cloud-based business spend management platform that helps companies control their spending and generate savings. The company's platform provides procurement, invoicing, and expense management solutions that enable businesses to manage their spending across various categories, including travel and expense, contingent workforce, and marketing. Coupa Software's platform is designed to be user-friendly and accessible from any device, making it easy for employees to manage their spending and for businesses to track their expenses. The company serves customers in a variety of industries, including healthcare, retail, and manufacturing.
Learn more about Coupa Software
Size
3,076 employees
Market Cap
$5.9 billion
Industry
Consumer Technology
Net Income
-$142.7 million
Founded
2006
5 Year Trend
+40.2%
Revenue
$489.5 million
NASDAQ
COUP
* Ladders Estimates

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