CDW Corporation

Principal Advisory Consultant - ServiceNow (CMA)

CDW Corporation • $168K — $240K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or 14+ years of consulting experience.
  • ServiceNow Certified Master Architect certification required.
  • Extensive experience with executive-level client partnerships.
  • Ability to translate technical expertise into business strategies.
  • Proven success in leading strategic business consulting and transformation initiatives.
  • Strong analytical skills to assess technical, operational, and business risks.

Responsibilities

  • Build trusted advisor relationships with executive-level clients.
  • Research and evaluate emerging technologies and make recommendations.
  • Conduct business outcome assessments across various systems.
  • Prepare and present white papers on ServiceNow-based solutions.
  • Collaborate on creating high-level designs to achieve business outcomes.
  • Lead development of account prioritization strategies for long-term relationships.
  • Mentor colleagues in consulting skills and project coordination.

Benefits

  • Comprehensive benefits package including health, dental, and vision insurance.
  • Opportunities for professional development and training.
  • Flexible work environment with potential remote work options.
  • 401(k) retirement plan with company matching contributions.
  • Annual bonuses based on performance and company terms.
Full Job Description
Job Summary

The Principal Advisory Consultant - ServiceNow (CMA) provides executive-level architectural leadership across transformation programs, aligning business strategy, enterprise architecture, governance, delivery teams, and executive stakeholders around a unified implementation vision. This role partners with the sales account team and works directly with CDW clients to build trusted advisor relationships, understand business challenges, and recommend ServiceNow-based solutions that drive client business outcomes.

What You Will Do

  • Partners with the sales account team and works directly with CDW clients. The role builds trusted advisor relationships with executive-level clients, understands a client's business challenges, and proposes ServiceNow-based solutions resulting in client business outcomes.


  • Client-facing work will include, but not be limited to:


  • Researching current and emerging technologies, evaluating alternatives, making recommendations, and presenting to executive-level leadership.


  • Performing business outcome assessments across multiple information system architectures.


  • Prepares white papers and presentations for current and prospective clients on ServiceNow-based solutions.


  • Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and Business Technology Consulting firm.


  • Collaborates with CDW Practices and business partners to create high-level designs and architectures that achieve defined client business outcomes. Creates and documents architectures that address client business vision and coordinates assembly of client proposals and statements of work (SOW) for Advisory Services, Professional Services, and Managed services, which can be used to ensure a smooth transition from presales to delivery.


  • Identifies and articulates a ServiceNow solution client business value proposition, including return on investment (ROI) and time to value (TTV).


  • Is aware of essential program management and organizational change management principles and can articulate them to both CDS sales team members and clients.


  • Sales Planning - Works with management and sales teams to develop account prioritization and support strategies to ensure a long-term trusted relationship status. Manages a pipeline for advisory services and professional services.


  • Partner Relationship Management - Develops healthy and trusted relationships with key partners in their assigned area of responsibility (AOR).


  • Billable Consulting - Develops and delivers a personal book of business for billable advisory services (AS), usually in a program oversight capacity.


  • Training - Maintains and executes a professional development plan to enhance skills.


  • Is a mentor to ITS coworkers in applying consulting skills, experience, and knowledge for project design, analysis, and project coordination of services or products.


  • Administrative Overhead - Responds to emails and phone calls, completes timecards and expense reports promptly, and completes client and AOR business reviews, as required.


What We Expect of You

  • Bachelor's degree in computer science, management information systems, information technology, engineering, mathematics, or a related technology field from an accredited institution and 10+ years of consulting experience OR 14+ years of equivalent consulting experience.


  • ServiceNow Certified Master Architect certification required.


  • Multiple global implementations.


  • Extensive experience partnering with executive-level clients and stakeholders.


  • Ability to apply deep technical expertise to business strategy through the development of service offerings, go-to-market strategies, business planning, and the growth of advisory, professional, and managed services practices.


  • Expertise in enterprise architecture, platform strategy, governance frameworks, and roadmap development to drive business and technology outcomes.


  • Proven success leading strategic business consulting engagements and enterprise transformation initiatives.


  • Track record of driving sales activities, sequencing client engagements and deliverables to value-sell solutions, build trusted advisor relationships, and improve product and service margins.


  • Ability to communicate technical and strategic concepts effectively to diverse audiences, including executives, business leaders, and technical teams.


  • Strong judgment and analytical skills with the ability to assess technical, operational, and business risks and make sound recommendations.


  • Ability to manage multiple priorities and perform effectively under tight deadlines in a fast-paced environment.


  • Experience developing and executing long-range project plans, strategic roadmaps, and delivery schedules for complex initiatives and emerging solution offerings.


  • Extensive expertise in multiple areas including ITSM, CSM, and source-to-pay, with the ability to lead workshops, engage C-level executives, and inspire developers.


  • Capability to lead technical knowledge transfer, mentoring, and enablement activities for clients and internal teams.


  • Strong leadership, delegation, team development, and personnel management skills.
  • Excellent communication, presentation, and facilitation skills, with experience presenting to audiences ranging from small teams to executive leadership.


  • Self-motivated with the ability to work independently while influencing cross-functional teams and key stakeholders.


  • Expertise in technical writing, including architectural designs, strategic recommendations, governance frameworks, and executive-level documentation.


Pay range: $168,000 - $240,000 depending on experience and skill set

Annual bonus target of % subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

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Explore Jobs at CDW Corporation

Search open positions that match your skills and interests on our careers page. Whether you’re looking to contribute your experience or start fresh, CDW Corporation offers a path for you. [SEARCH CDW JOBS] Join CDW Corporation and be part of a team that values professionalism, opportunity, and innovation. Let’s shape the future together!
Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Information Technology
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ
CDW
* Ladders Estimates

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