AT&T

Principal Advanced Network Technology Support

AT&T$128K — $215K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of related experience in network technology support and AI integration.
  • Expertise in portfolio management and prioritization.
  • Strong governance, compliance, and risk management skills.
  • Analytical skills focused on KPI-driven decision-making.
  • Ability to influence and communicate effectively at all leadership levels.
  • Experience managing cross-functional stakeholder relations.

Responsibilities

  • Integrate into the lifecycle of AI use cases.
  • Serve as a Subject Matter Expert (SME) in AI governance and compliance.
  • Ensure alignment with strategic objectives and standards.
  • Manage portfolio health and KPI attainment.
  • Oversee the entirety of AI programs and initiatives.
  • Deliver actionable insights through metrics translation.
  • Drive cross-functional alignment and prioritization decisions.

Benefits

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement
  • Paid Time Off (at least 23 days annually) and Holidays
  • Paid Parental and Caregiver Leave
  • Adoption Reimbursement
  • Short-term and long-term Disability Benefits
  • Life and Accidental Death Insurance
  • Employee Assistance Programs
  • Extensive employee wellness programs
  • Discounts on AT&T services and products
Full Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

The Artificial Intelligent (AI) Accelerator Team is a strategic AI product, solutions, and data science organization focused on rapidly identifying business opportunities, developing AI-powered capabilities, and delivering measurable business impact across organization. The team partners across the enterprise to accelerate innovation, integrate AI into core business processes, and drive value realization at scale.

We are building a high-performing team of leaders, architects, AI experts, product managers, data scientists, and delivery professionals who can transform ideas into deployed solutions, accelerate adoption, and deliver sustainable business outcomes quickly and effectively.

What you’ll do:

  • Integrated through lifecycle of each AI use cases.

  • Serves as team Subject Matter Expert (SME) in AI governance, compliance, and risk management.

  • Ensure team stays aligned to standards and strategic objectives.

  • Owns portfolio health, performance, Key Performance Indicators (KPI) attainment, and value realization.

  • Provides oversight over entirety of the program and overall portfolio.

  • Monitors adoption, containment, Return on Investment (ROI), and overall business value.

  • Validates AI effectiveness, data quality, success criteria, and business impact.

  • Delivers dashboards, reporting, presentations, and leadership readouts.

  • Translate performance and operational metrics into actionable insights.

  • Ability to influence, communicate, and drive outcomes at all levels.

  • Able to cross-functionally work with partners across business and technology.

  • Inform partners about current and future large scale upcoming projects/needs.

  • Drives prioritization, alignment, and cross-functional decision-making.

  • Ability to influence, communicate, and drive outcomes at all leadership levels.

What you’ll bring:

As a Principal Advanced Network Technology Support, on the AI Accelerator Team, you will be responsible for leading the integration of new technology platforms and provide advanced network technology support within AT&T’s distributed real-time network, collaborating with CTO (Chief Technology Office) Partners in an Agile/DevOps environment to design, build, and operate functions on disaggregated networks and cloud infrastructure using software-defined networking, virtualization, and containerization.

We’re looking for specific talent on a fast-paced team, with the opportunity to help shape the future of AI within AT&T Field operations. We're looking for collaborative leaders who thrive in dynamic environments, embrace change, and are passionate about building culture, developing teams, and delivering meaningful business impact.

Our team leads with utilizing research, user-centered design, and close partnership with our clients. You'll work directly with business and operational leaders, including on-site engagement when needed, to identify opportunities, deploy AI solutions, and drive sustainable adoption. Our goal is not just to implement technology, but to embed AI into the way the business operates and delivers value.

You will be a strategic leader and team SME in AI governance, compliance, and risk who owns portfolio health, performance, and KPI attainment across multiple initiatives. Brings executive presence and KPI-driven decision-making, delivering governance oversight and leadership dashboards that keep adoption, ROI, and outcomes aligned to strategic priorities and measurable business value.

What you’ll need:

  • Required Experience:

    • 7+ years of related experience in area of professional responsibility

    • Certification is required in some areas.

  • Required Qualifications:

    • Portfolio management and prioritization expertise.

    • Governance, Compliance, and risk management mindset.

    • Strong analytical and KPI-driven decision making.

    • Executive presence, communication, & leadership influence.

    • Cross-functional stakeholder management.

    • Results-oriented, focus on adoption, ROI, and business value.

    • Able to oversee multiple AI initiatives and portfolio health simultaneously

  • Desired Education:

    • Bachelor’s degree (BS/BA) is preferred

Supervisor: No

Our Principal Adv Network Tech Support jobs earn between $128,400.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia, Dallas, Texas

Salary Range:

$128,400.00 - $215,800.00

About AT&T

Cricket Wireless is a U.S.-based company that offers prepaid wireless voice, text, and data services. Cricket Wireless was founded in 1999 by Leap Wireless International, Inc. Currently, it operates as a subsidiary of AT&T Inc.

AT&T Careers

Joining AT&T means becoming part of a global team known for driving innovation and leading the telecommunications industry. It's an opportunity to grow your career at one of the most diverse and resource-rich companies in the world. Work You'll Do At AT&T, we're not just about phone lines and data plans. We're about connecting people and fostering relationships. As a member of our team, you'll help deliver cutting-edge solutions across various sectors, ensuring that our services are not only available but also transformative. Lead with Innovation Embrace a role at AT&T where technology meets creativity. Our professionals lead the market in developing and deploying technology solutions that transform how people communicate and do business. We are pioneers in creating new paths for technology, with a focus on sustainable and responsible innovation. Join a Diverse and Inclusive Team AT&T is committed to diversity and inclusion, ensuring that all employees can thrive. We are proud to offer diversity training and leadership programs that empower our team members to grow professionally and personally. Our culture is one of inclusivity, where every voice is heard and valued. Explore Job Opportunities Whether you're looking for an entry-level position or a more senior role, AT&T offers a range of job opportunities across various fields. From engineering to marketing, our team is composed of skilled professionals who are leaders in their respective areas. Internship Programs Kickstart your career with an AT&T internship. Gain hands-on experience, work on real projects, and learn from leaders in the industry. Our internships provide a robust platform for learning and growth, helping you build skills that are crucial for future success. Benefits and Growth AT&T is dedicated to the growth and development of its employees. We offer comprehensive benefits, including health care, retirement plans, and continuous professional development opportunities. With resources like career coaching and resume workshops, we support your journey every step of the way. Networking and Professional Development Expand your professional network within AT&T through various networking events, mentorship opportunities, and collaborative projects. Our focus on career development is designed to help you reach your professional goals, enhancing your skills and preparing you for leadership roles. Stay Connected Join Our Team Discover the career you've always wanted by exploring the open positions at AT&T. We are constantly on the lookout for passionate, innovative, and driven individuals to join our team. Check out our current job listings and find where your skills and interests align with our needs. Keep Up to Date Stay informed with the latest career tips, company news, and industry insights—all from the professionals who are part of our team. AT&T is a place where you can make an impact, leading the way in the telecommunications industry. Job Alert Emails Customize your experience by signing up for job alerts that match your career preferences. Stay ahead of the curve and be the first to know about exciting and rewarding opportunities at AT&T. At AT&T, your career is poised for success, equipped with the right tools, culture, and team to make it happen. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about AT&T
Size
203,000 employees
Market Cap
$131.2 billion
Industry
Net Income
-$5.1 billion
Founded
1983
5 Year Trend
+0.6%
Revenue
$171.7 billion
NASDAQ

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