ServiceNow

Pricing Operations Manager

ServiceNow$100K — $130K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of hands-on project management experience in enterprise environments
  • Proven experience in product release management and launching SaaS offers
  • Strong program/project management and facilitation skills
  • Highly analytical and process-oriented mindset
  • Experience integrating AI into work processes or decision-making
  • Ability to lead diverse, high-performing teams
  • Excellent communication skills for executive audiences

Responsibilities

  • Drive new commercial model initiatives from concept to implementation
  • Develop and manage detailed execution plans for projects
  • Provide communication across all affected areas including partners and sponsors
  • Organize Scrum rituals to promote agile project management
  • Recommend enhancements to pricing frameworks and operations
  • Drive pricing process innovation to accelerate business growth
  • Own and maintain accurate pricing and portfolio documentation

Benefits

  • Flexible work arrangements with an emphasis on trust
  • Encouragement of a work-life balance through remote options
  • Access to a robust network of cross-functional teams for collaboration
Full Job Description
Job Description

ServiceNow is seeking an exceptional Pricing Operations Manager to drive commercial readiness across the ServiceNow product portfolio. In this role, you will manage the end-to-end operational readiness of new commercial models and product, pricing setup for major releases and interim updates. This would include building a plan covering cross-functional teams and working with SMEs within teams to drive requirements gathering, acceptance testing, policy documentation, enablement, and launch. You will partner closely with Pricing Strategy and Operations, Business Units, Digital Technologies Team, Order To Cash, Revenue and Finance teams to operationalize the commercial models and new product launches.

What you get to do in this role:
  • Drive new commercial model initiatives from original concept through final implementation
  • Develop detailed program/project execution plan, and manage some implementation processes including progress tracking, metrics, monitoring change control process, testing, enablement, release to production and post deployment support process
  • Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
  • Organize Scrum rituals (Planning, Stand-ups, review, retrospective, etc.)
  • Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking
  • Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success
  • Drive business model and pricing process innovation to accelerate growth
  • Help strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalability
  • Own pricing and portfolio review documentation, including keeping all policies current, accessible, and clearly communicated to all relevant stakeholders


Qualifications

Our ideal candidate:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years of hands-on project management experience
  • Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
  • Experience guiding teams and provide technical solutions while mitigating or removing hurdles / obstacles
  • Experience overcoming project crisis
  • Proven experience in product release management and launching SaaS offers
  • Strong program/project management skills & strong facilitation skills
  • Leading diverse, high performing matrixed teams
  • Highly analytical, fact driven, and process orientated mindset
  • Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
  • Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
  • Well-versed in SaaS business processes and customer lifecycle.
  • Ability to challenge the status quo and develop mindshare to drive towards a common goal
  • Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
  • Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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