We are seeking an accomplished and results-driven President to lead MCI’s global contact center network and serve as a key member of the Executive Leadership Team. This high-impact role is responsible for setting strategic priorities, optimizing operational performance, and driving sustainable business growth across all divisions and affiliate operations. The President will provide enterprise-wide leadership, strengthen organizational effectiveness, and ensure the successful execution of the company’s long-term growth strategy. As President, you will oversee multi-site operations across domestic and international markets, ensuring consistent performance, service excellence, and operational alignment throughout the organization. You will champion innovation in customer experience (CX), enhance service delivery across sales, customer support, technical services, back-office operations, and collections, and lead the execution of key strategic initiatives. In this role, you will play a critical part in expanding MCI’s global footprint, strengthening client partnerships, and delivering long-term value for the business, its customers, and its stakeholders. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES Key Responsibilities: - Strategic Leadership Define and execute enterprise-wide strategies that translate corporate goals into measurable initiatives driving revenue, profitability, and customer satisfaction. - Operational Oversight Lead and align all business units and affiliate operations, optimizing performance across multi-location call center environments. - Culture & Talent Development Foster a high-performance culture rooted in accountability, innovation, and purpose. Build and scale world-class leadership teams across all levels of the organization. - Customer Experience Innovation Spearhead initiatives that elevate CX across sales, service, QA, training, and workforce management—leveraging analytics and best-in-class processes. - Revenue Acceleration Champion a data-informed, customer-centric approach to sales and client delivery, driving conversion, retention, and long-term growth. - Cross-Functional Alignment Unify collaboration across sales, operations, HR, finance, and technology to ensure seamless execution and shared outcomes. - External Representation Represent MCI’s mission and values externally, cultivating relationships with clients, partners, and stakeholders, and enhancing brand visibility at industry events. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: - 20+ years of progressive leadership experience in call center, BPO, or CX industries - 10+ years in executive or multi-site operational roles, with proven success scaling complex operations - Demonstrated ability to translate strategy into execution with measurable impact on revenue, margins, and client satisfaction - Strong business acumen with experience managing P&L, KPIs, and enterprise-level initiatives - Advanced understanding of contact center technologies, CRM platforms, and performance analytics - Exceptional interpersonal, communication, and executive presence - Proven track record of building and mentoring high-performing teams - Expertise in conflict resolution, change management, and strategic decision-making - Technologically adept with fluency in Microsoft Office Suite and enterprise collaboration tools - Willingness to travel frequently across domestic and international sites PREFERRED QUALIFICATIONS - Bachelor’s degree required; MBA or equivalent executive education strongly preferred - Experience managing remote and on-site teams at scale - Exposure to public-sector, government, or military programs - Background in M&A integration, digital transformation, or global expansion initiatives PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations - Must be authorized to work in the country where the job is based. Subject to the program and location of the position - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) ................ The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.