Purpose of the Role:To ensure the assigned reporting Cherry Coatings Office Locations are meeting overall goals and objectives, delivering profit expectations as well as growing and developing staff throughout time.
CHERRY CORE VALUES:Servant Heart: Put Others First
Cultivate: Invest time developing yourself. Always take time to help & mentor others
Act Promptly: Respond the way you hope others respond to you. Fast & accurate.
Innovate: Be Creative. Think outside the box.
Deliver: Follow through, do what you say, honor your commitments. Go beyond expectations with excellence.
Key Deliverables: - Know and understand the "why" with City Financials
- Build & Maintain Customer Relationships.
- Maintain Gross Margin Targets.
- Strategic Planning
- Project Financial Tracking.
- Field Support - Problem Solving.
- Business Forecasting to Ensure Profitability.
- Vendor Relationships and Pricing.
- Drive Company Culture Through Core Values.
- Mentor and Develop City Leaders (1-1, 555, performance reviews)
- Quarterly and Annual Goals
- Each City Visit should entail:
- Quality Customer Touch
- Quality Team Touch
- "Focus Job" Job Walk (Deep Dive at office)
- Review of Focus Jobs
- Review of Financials
- Hot Issues
- Mentoring of City Leader
Department Scorecard Measurables:- Gross Margin Company Target.
- Less than 10% Outstanding Change Orders for the Region.
- Year over Year Growth (15% Revenue while maintaining GM)
- Talent Retention < 0 (9 Box Green Zone)
- Safety Recordables
Responsibilities:- Establish & maintain a people first culture always focused on CORE VALUES
- Ensure daily operations of departments consistent with CHERRY COATINGS guidelines and procedures.
- Understand and ensure reporting managers are meeting the needs of all customers as well as employees. Address satisfaction issues promptly with City Leader.
- Ensure management team assess local market conditions and identify current and prospective sales opportunities for each city
- Develop strategic plan, forecasts, financial objectives, and business plans
- Meet goals and metrics
- Hold City Leader Accountable for budget and allocation of funds
- Bring out the best of region personnel by providing training, coaching, and motivation focused on developing well rounded leaders
- Participate in hiring of core roles
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Adhere to high ethical standards, and comply with all regulations/applicable laws, Employee Handbook, partnering with Human Resources
- Network to improve the presence and reputation of each location in the region and company
- Stay abreast of competing markets and provide reports on market movement and penetration
- Control Costs to maximize revenue
Qualifications:- Experience in Construction 7+ years, 3+ years construction office manager preferred.
- Deep experience in the commercial coatings space.
- Bachelor's Degree in construction or business management preferred; equivalent experience considered
- Flexible Schedule, punctual and able to work 7-4:30; Saturdays as needed
- Strong work history & reliable transportation
