What's Exciting About the Role

Verifone is seeking a PreSales Solutions Engineer to serve as a trusted technical resource for our sales organization and enterprise customers across North America. In this highly visible, customer-facing role, you will be the technical bridge between Verifone's broad product portfolio and the complex real-world needs of large merchants and partners.

This is a senior individual contributor role suited to an experienced payments professional who can operate independently in a complex, fast-moving environment. The ideal candidate brings deep expertise in card-present payment environments and a strong command of Verifone's hardware and software ecosystem. You thrive at the intersection of technology and commerce, equally comfortable whiteboarding a solution architecture with a partner's engineering team and delivering a compelling product demonstration to a C-suite audience. Above all, you bring exceptional communication skills and the empathy to truly understand what customers need and the ability to translate that understanding into action across the organization.
Core Responsibilities

Verifone offers the broadest product portfolio in the payments hardware space, which is a significant competitive advantage, but only when customers and partners can clearly see how the pieces fit together for their specific environment. The PreSales Solutions Engineer exists to make that connection: translating technical depth into business value and ensuring that every enterprise engagement is backed by the expertise needed to design, validate, and win the right solution.

• Serve as the primary technical resource during the sales cycle for large enterprise merchants and partners, engaging both in person and remotely to articulate the value of Verifone's products and solutions.
• Partner closely with account executives to support product pitches, respond to technical objections, and tailor messaging to the specific needs and environment of each prospect or customer.
• Design and deliver compelling, customized product demonstrations that showcase Verifone's hardware and software capabilities in the context of the customer's business.
• Collaborate with product management to consult on and architect high-level customer solutions, ensuring proposed configurations are technically sound and aligned with the product roadmap.
• Respond to technical sections of RFPs, RFIs, and other formal procurement processes, working cross-functionally to produce accurate, differentiated responses.
• Build and maintain strong relationships with technical stakeholders at key accounts and integration partners, acting as a trusted advisor throughout the pre-sales and early post-sales phases.
• Capture and communicate customer feedback, competitive intelligence, and technical gaps back to product and engineering teams to inform roadmap prioritization.
• Stay current on Verifone's evolving product portfolio, industry standards, and competitive landscape to ensure the sales team is always equipped with the most relevant technical knowledge.
• Develop a thorough understanding of each customer's technical environment, business processes, and integration landscape, and effectively communicate those insights to internal Verifone stakeholders to ensure solutions are appropriately scoped and supported.
• Synthesize customer feedback from across engagements and relay structured, actionable insights to Product Management teams to inform roadmap decisions and surface unmet market needs.

Required Qualifications

• 7+ years of experience in a PreSales, Sales Engineering, or Solutions Consulting role within the payments, fintech, or enterprise technology industry.
• Deep understanding of card-present payment environments, including POS hardware, payment terminals, payment gateways, certification processes, and transaction flows.
• Hands-on familiarity with Verifone hardware and software solutions, or equivalent experience with a leading payments hardware vendor.
• Proven ability to communicate complex technical concepts to both technical and non-technical audiences, including executive stakeholders.
• Experience designing and delivering product demonstrations and solution presentations in enterprise sales environments.
• Strong written communication skills with demonstrated experience contributing to RFP/RFI responses and technical proposals.
• Proven track record of leading technical and product presentations for enterprise audiences, including the ability to structure a narrative, manage Q&A, and adapt in real time to audience needs.
• Collaborative team player with the ability to work effectively across Sales, Product, and Engineering functions.
• Exceptional verbal and written communication skills, with the ability to adapt style and depth for any audience, from engineers to executives.
• High degree of empathy and active listening skills; able to quickly understand customer pain points, priorities, and constraints and reflect them accurately back to internal teams.
• Highly organized, with the ability to manage multiple concurrent engagements, deadlines, and stakeholder relationships without losing detail.
• Self-directed and comfortable operating with minimal oversight; able to prioritize independently and drive engagements forward in ambiguous or fast-moving situations.

Preferred Qualifications

• Experience working with large enterprise merchants, ISVs, or payment partners in a technical capacity.
• Familiarity with payment software platforms, device management systems, and integration architectures common in the payments industry.
• Background in solution architecture or technical consulting, with experience translating business requirements into hardware and software configurations.
• Exposure to EMV, PCI-DSS, and other relevant payment security standards and certification frameworks.
• Experience supporting or enabling channel partners and system integrators in a technical pre-sales capacity.