Aramark

Premium Services Director- Acrisure Stadium

Aramark$100K — $120K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field; equivalent experience accepted.
  • 5-7 years of leadership experience in hospitality, catering, sports, entertainment, hotel operations, or event management.
  • Experience in managing premium hospitality programs, suites, clubs, or luxury dining operations.
  • Proven success in leading large teams in a fast-paced environment.
  • Strong experience with financial management including budgeting and P&L accountability.
  • Demonstrated ability to build relationships with high-profile clients and stakeholders.
  • Excellent organizational and problem-solving skills.

Responsibilities

  • Lead premium hospitality operations across various venues.
  • Develop strategies to enhance guest satisfaction and revenue growth.
  • Oversee event planning and execution for premium experiences.
  • Collaborate with cross-functional teams for seamless event execution.
  • Manage and train premium service staff, including performance management.
  • Establish service standards for a world-class hospitality experience.
  • Act as the primary contact for resolving premium guest concerns.

Benefits

  • Dynamic work environment centered around major sporting events and concerts.
  • Opportunities to innovate within premium hospitality offerings.
  • Engagement with high-profile clients and sponsors.
  • Potential for career growth within a leading sports venue.
Full Job Description
Job Description

The Director of Premium Services is responsible for the overall leadership, planning, execution, and financial performance of all premium hospitality operations at Acrisure Stadium. This role oversees the delivery of exceptional guest experiences across suites, clubs, VIP lounges, and premium events while ensuring operational excellence, service consistency, and revenue growth.

The Director of Premium Services serves as a strategic leader responsible for developing and executing premium hospitality initiatives, cultivating strong client relationships, and leading cross-functional teams to deliver best-in-class service during Pittsburgh Steelers games, University of Pittsburgh games, concerts, special events, and other stadium programming. The ideal candidate will possess strong leadership skills, extensive hospitality and event management experience, financial acumen, strong eye for detail and a passion for creating memorable guest experiences.

Job Responsibilities

  • Lead all premium hospitality operations including suites, club spaces, VIP areas, premium dining venues, and special events.
  • Develop and execute strategies to enhance premium guest satisfaction, retention, and revenue generation.
  • Oversee event planning and execution for all premium hospitality experiences before, during, and after events.
  • Partner with culinary, concessions, operations, security, facilities, and event management teams to ensure seamless event execution.
  • Manage premium service staff, including hiring, training, coaching, scheduling, performance management, and succession planning.
  • Establish and maintain service standards that deliver a world-class hospitality experience.
  • Build and maintain strong relationships with suite holders, premium members, sponsors, and key stakeholders.
  • Act as the primary point of escalation for premium guest concerns and service recovery situations.
  • Develop and manage annual operating budgets, labor plans, and financial forecasts.
  • Monitor and analyze revenue, labor, and expense performance to achieve profitability goals.
  • Collaborate with sales and partnerships teams to maximize premium inventory utilization and revenue opportunities.
  • Oversee premium inventory management, event logistics, and service execution processes.
  • Ensure compliance with all safety, alcohol service, sanitation, and company policies.
  • Review guest feedback, service metrics, and operational data to identify opportunities for continuous improvement.
  • Drive innovation within premium hospitality offerings, including enhancements to menus, amenities, service models, and event experiences.
  • Support premium client renewals and retention efforts through exceptional relationship management and service delivery.
  • Serve as the stadium's premium hospitality leader during all major events and act as an operational decision-maker when needed.


Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field; equivalent experience may be considered.
  • Minimum of 5-7 years of progressive leadership experience in hospitality, premium services, catering, sports and entertainment, hotel operations, or event management.
  • Experience managing premium hospitality programs, suites, clubs, luxury dining operations, or large-scale catering events.
  • Demonstrated success leading large teams in a fast-paced, high-volume environment.
  • Strong financial management experience including budgeting, forecasting, labor planning, and P&L accountability.
  • Proven ability to build and maintain relationships with high-profile clients and stakeholders.
  • Strong organizational, problem-solving, and decision-making skills.
  • Exceptional communication and interpersonal abilities.
  • Proficiency with Microsoft Office Suite and hospitality/event management technologies.
  • Ability to work evenings, weekends, holidays, and extended event hours.


Preferred Qualifications

  • Experience in a professional sports, entertainment, stadium, arena, convention center, or luxury hospitality environment.
  • Knowledge of premium seating programs, suite operations, and VIP guest services.
  • Experience managing union and non-union workforces.
  • Certified Food Protection Manager and/or alcohol service certification.
  • Experience with event management systems, CRM platforms, and POS technology.


About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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