Granite Telecommunications

Premier Account Manager

Granite Telecommunications • $70K — $95K *
Quincy, MA 02169In-Person
Business Services
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • Intermediate to advanced knowledge of Microsoft Excel and MS Access

Responsibilities

  • Maintain and manage Granite's Premier accounts
  • Provide 24 x 7 availability to support assigned accounts
  • Conduct and document weekly meetings with assigned Premier accounts
  • Follow up on all actions from meetings
  • Handle various responsibilities including maintenance of phone lines, outages, billing, and reporting
  • Communicate directly with customers, sales, and internal staff

Benefits

  • Onsite fully equipped state of the art gyms for employees at zero cost
  • Health, dental, and vision insurance
  • Life and disability coverage
  • 401K retirement plan with company match
  • Childcare benefits
  • Tuition assistance
  • Recognition as one of the 'Healthiest Companies' in Massachusetts
  • Philanthropic support with significant donations to major organizations
Full Job Description
General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:
  • Maintain and manage Granite's Premier accounts.
  • 24 x 7 availability to support your assigned accounts.
  • Conduct weekly meetings with assigned Premier accounts.
  • Minute each meeting weekly and follow up on all actions
  • Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
  • Communicate directly with customers, sales and internal staff.

Required Qualifications:
  • Bachelor's Degree
  • Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications:
  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Excellent problem-solving skills
  • Ability to work independently as well as in a group
  • Strong multi-tasking and organizational skills
  • Excellent interpersonal and communication skills

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About Granite Telecommunications

Granite Telecommunications is a provider of communications services to businesses and government agencies. The company was founded in 2002 and is headquartered in Quincy, Massachusetts. Granite offers a range of services, including voice, data, and internet services, as well as wireless and cloud-based solutions. The company has a national footprint and serves customers in all 50 states. Granite has been recognized for its growth and innovation, and has received numerous awards and accolades.
Learn more about Granite Telecommunications
Size
2,000 employees
Industry
Transportation
Founded
2002
* Ladders Estimates

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