Location
SAINT LOUIS, MO 63110Scheduled Hours
40

Position Summary
Directs the clinical activities of the office, supervises, coordinates, and provides leadership functions for clerical staff, medical assistants, and nurses in conjunction with the physicians of the practice. Oversees personnel matters, maintains reports and acts as liaison between the office, Washington University, and the BJH hospital system.

Job Description

Primary Duties & Responsibilities:

• Plans, coordinates and implements operations of the practice including assistance with development and maintenance of efficient procedures and oversees administrative and clinical operations.
• Interacts and collaborates with clinicians to provide direction and oversight of schedules and workflows.
• Reviews, assists, promotes and maintains development of office policies and procedures
• Facilitates educational opportunities for staff to ensure compliance with WU and regulatory guidelines.
• Reviews clinician and staff productivity and metrics, including appointment, referral, and billing data
• Assesses new procedure implementation, including research of viability, education, privileging, billing, and tracking
• Maintains job descriptions for office, manages role posting and interviewing of new employees, acts to resolve personnel problems, prepares and approves staff schedules
• Supervises the management of personnel, maintains records, makes hiring recommendations, evaluations, counseling, and terminations. Manages time reporting and other changes affecting payroll. Submits payroll for processing.
• Supervises front desk staff including Pain-Psych co-pay collection process, timely completion of charge entry and maintenance of billing edits.
• Functions as working supervisor by filling in to cover front desk, medical records, and billing functions.
• Assists in preparation and distribution of monthly reports such as financial reports and patient requested reports
• Assists with the utilization planning of space and facilities for clinics
• Attends regularly scheduled staff and clinical meetings, including FPP COC, clinical taskforce and monthly and bi-monthly site meetings with clinical leadership. Is onsite at each clinical location once per week.
• Acts as a liaison between clinical staff and clinicians, WUSM and BJH, creating and maintaining a positive relationship. Coordinate the standardization of policies and practices with hospitals, department, and Medical School administration.
• Manages EPIC use, access and processes, acts as a liaison between clinicians, clinical staff, WUCAT, FPP, OpTIme, Ambulatory and AI teams
• Provides oversight to patient communications including, warning, and dismissal letters. Manages clinician change requests
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment
• Exposure to blood-borne pathogens
• Patient care setting

Physical Effort

• Typically sitting at desk or table
• Repetitive wrist, hand, or finger movement
• Occasional lifting (25 lbs or less)

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:
Bachelor's degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:
No specific certification/professional license is required for this position.

Work Experience:
Physician Practice Management (2 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position.

More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:
No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:
No additional work experience unless stated elsewhere in the job posting.

Skills:
Allscripts, Communication, Computer Literacy, Email Systems, Epic Applications, IDX Systems, Interpersonal Communication, Knowledge Management Systems, Leadership, Microsoft Office, Online Programs, Organizing, Physician Offices

Grade
C12

Salary Range
$64,300.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [redacted] or call the dedicated accommodation inquiry number at [redacted] and leave a voicemail with the nature of your request.