Key Responsibilities:The Practice Operations Manager is the operational bridge between Frontier Direct's company goals and the day-to-day reality of clinical practice. As a Practice Operations Manager, you will manage daily clinic operations as well as the clinic team (APPs and MAs). You will ensure alignment with company goals and will problem-solve and execute strategies that drive clinic excellence. You will also partner with Medical Directors and will be involved in the engagement and coordination of various activities that deliver world-class member and employer engagement-with limited, intentional local flexibility where appropriate.
Team Structure - Direct reports include: APPs (Family Nurse Practitioners and Physician Assistants) and Medical Assistants - up to 4 of each approximately
People Management- On the ground, in-person presence and leadership that guides and drives accountability and results
- Daily management of clinic operations
- Lead APPs and MAs including hiring/training, clinic coverage, scheduling and day-to-day performance
- Partner closely with Medical Directors on the team's clinical skills, including evaluations and development plans
- Collaborate with HR to define hiring needs, gaps, retention risks and attrition concerns
Clinic Operations - Act as the bridge between the clinics and the business
- Coordinate needs with Leadership - identify gaps, problem-solve and execute course correction plans as needed
- Support and drive HR and other leadership initiatives
- Partner with Medical Directors to drive the business side including ROI, Population Health, Complex Care Coordination and Care Transitions
- Actively involved in engagement and coordination activities associated with achieving results
Clinic Excellence - Ensure follow through on all operations, including inventory, invoice reconciliation, licensing, patient relations)
- Ensure all clinic standards are met and upheld at each clinic
- Act as a brand advocate in the market to drive utilization to Frontier
Required Qualifications- 3+ years of experience in healthcare operations, practice/clinic management, and/or a similar leadership role
- 2+ years of direct people leadership experience, including hiring, training, scheduling, and performance management
- Demonstrated experience managing clinical or clinical-support staff (e.g., APPs, MAs, or nurses) in a fast-paced clinic environment
- Track record of driving operational metrics such as clinic coverage, patient throughput, and/or utilization
- Comfortable working on-site daily and providing in-person, hands-on leadership
- Demonstrated problem-solving skills, with the ability to identify gaps and execute corrective action plans independently
- Experience collaborating and communicating effectively with Medical Directors, HR, and company leadership
- Experience with day-to-day clinic operational tasks: inventory management, invoice reconciliation, licensing/credentialing tracking, and patient relations
- Proficiency with scheduling, EHR, or practice-management software
- Ability to travel between clinic locations within an assigned market as needed or as required.
Preferred Qualifications- Experience in a startup or high-growth direct primary care (DPC) or value-based care organization
- Experience partnering with Medical Directors on clinical development, evaluations, or quality initiatives
- Familiarity with population health, complex care coordination, or care transitions programs
- Background in ROI/business performance analysis for clinic-level operations
- Experience supporting HR functions such as retention strategy, attrition analysis, or workforce planning
- Prior experience managing multiple clinic sites or a multi-site "hub" structure
- Experience acting as a brand ambassador or driving local market/community engagement to increase patient utilization
BENEFITS - Taking Care of You Now and Your Future- Medical, dental, and vision insurance
- Frontier Membership for you and your immediate family
- Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances.
- 401(k) plan
Time Off- Paid Time Off (PTO) policy, with team members taking an average of 20 days per year. Within this benefit, we include up to 5 unplanned days off per year
- 9 company holidays per year
- Parental leave policies
