JourneyTeam is seeking a strategic, hands-on Practice Director to lead the growth, delivery quality, and overall performance of our award-winning Business Central practice. This role is responsible for guiding practice strategy, developing a high-performing team, partnering across sales and delivery, and ensuring our customers receive thoughtful, scalable Microsoft Dynamics 365 Business Central solutions that create measurable business impact. If you are energized by practice leadership, customer partnership, operational excellence, and building a team grounded in care, collaboration, and shared success, we would love to hear from you.

About the Role

JourneyTeam is in a period of continued growth and evolution as our ERP practice expands its impact across Microsoft Dynamics 365 Business Central implementations, AI-enabled delivery, scalable consulting models, and long-term customer success. As a global winner of the 2024 Microsoft Partner of the Year Award for Business Central and a 2025 finalist, our Business Central practice is recognized for delivering meaningful customer outcomes and high-quality Microsoft solutions. This momentum requires a Practice Director who can lead the practice with both strategic vision and hands-on operational discipline, ensuring our team continues to deliver excellent solutions while staying grounded in JourneyTeam's values.

This is a highly visible leadership role for someone who can balance practice strategy, people leadership, customer relationships, delivery excellence, and operational execution.

Key Responsibilities

• Own the strategy, growth, delivery quality, forecasting, financial performance, and overall success of the Business Central practice, including accountability for revenue, gross margin, customer outcomes, and team health.
• Lead, coach, and develop a high-performing Business Central team, including consultants, developers, project managers, and solution leaders, while fostering accountability, employee engagement, retention, and continuous growth.
• Drive the operational success of the ERP practice across utilization and CER goals, planned customer work, NPS, CSAT, Customer Impact, JourneyTeam's Proven Process, and overall customer outcomes.
• Partner with executive leadership, sales, project management, and cross-functional practices to align ERP offerings, strategic positioning, customer needs, revenue goals, and operational priorities.
• Serve as a trusted advisor to customers by understanding their business challenges, guiding solution direction, and ensuring Business Central implementations create measurable impact, high customer satisfaction, and referenceable customer relationships.
• Oversee delivery standards, project health, resource planning, utilization, customer engagement, execution of JourneyTeam's Proven Process, and practice profitability.
• Champion best practices across implementation methodology, documentation, change management, user adoption, and long-term support.
• Drive collaboration across all JourneyTeam practices to deliver comprehensive Microsoft solutions.
• Support pre-sales efforts, solution scoping, project estimates, customer demos, and proposal development for Business Central opportunities.
• Maintain strong relationships with Microsoft, customers, and internal stakeholders to strengthen JourneyTeam's market position and customer outcomes.
• Lead with a caring mindset, strong communication, ownership, accountability, a customer-first mentality, and a willingness to roll up your sleeves while developing people and delivering exceptional customer impact.

Qualifications:

• 10+ years of experience in practice leadership, ERP consulting, Microsoft Dynamics 365 Business Central, and solution delivery (or a combination of 10 years in across those areas).
• Deep working knowledge of Microsoft Dynamics 365 Business Central, including implementation methodology, solution design, delivery best practices, customer adoption, and long-term support.
• Strong understanding of the broader Microsoft stack, with the ability to collaborate across ERP, Customer Experience, Data, BI, AI, Security and Compliance solutions.
• Proven experience leading, coaching, and developing consultants, developers, project managers, and solution leaders in a high-performing professional services or consulting environment.
• Demonstrated ability to drive operational excellence through planning, forecasting, resource management, delivery excellence, customer engagement, profitability, and gross margin performance.
• Experience partnering with sales, executive leadership, project management, and cross-functional practice leaders to align Business Central offerings with customer needs, revenue goals, and delivery capacity.
• Strong customer-facing presence, with the ability to serve as a trusted advisor, understand complex business challenges, guide solution direction, and build long-term customer confidence.
• Experience supporting pre-sales efforts, including discovery, solution scoping, project estimation, customer demos, proposal development, and executive-level customer conversations.
• Experience building scalable consulting processes, documentation standards, implementation playbooks, change management practices, and customer success frameworks.
• Ability to balance strategic practice growth with hands-on delivery oversight, people leadership, customer partnership, accountability for business metrics, and day-to-day operational execution.
• Strong communication, executive presence, and interpersonal effectiveness, with the ability to build trust across customers, Microsoft, internal leadership, and delivery teams.
• Demonstrated alignment with JourneyTeam values.

Compensation:

$170,000 - $220,000 salary, plus eligibility for a Practice Director-specific profit share plan.

Benefits:

JourneyTeam offers a wide range of excellent benefits, including comprehensive healthcare and dental coverage, as well as a 401(k) with an approximate 4% employer match-with immediate vesting. We offer flexible time off and provide paid maternity and paternity leave.

Additional perks include a monthly phone stipend (or the option to join our corporate phone plan) and a monthly gym membership reimbursement of up to $200.

JOB CODE: 1000107