OverviewVirginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Practice Director to work in our Norfolk office and support all of our practice locations! Responsibilities - Develops and implements policies, procedures, and objectives. Ensures their adequate execution, compliance, and updates.
- Evaluates general and specific business conditions as they relate to operational issues and advises the governing body and the Executive Director on these matters.
- Advises and assists in developing organizational objectives, and plans for their achievement.
- Within the scope of authority, oversees the development of systems (both manual and automated) to properly support practice-wide activities based upon business need.
- Directs the development and implementation of organizational procedures and controls to promote communication and adequate information flow within the organization.
- Provides leadership and oversight for non-clinical operational functions that support patient scheduling, documentation readiness, access processes, and administrative workflows.
- Oversees centralized patient access functions to ensure timely, accurate, and efficient call processing and appointment scheduling for new and returning patients.
- Provides leadership for medical records operations, ensuring complete and timely chart preparation, appropriate document handling, and efficient processing of medical record requests.
- Ensures accurate and efficient coordination and scheduling of outside diagnostic testing in alignment with clinical needs and established workflows.
- Ensures consistent and efficient operational support across all clinic locations and supports successful coordination between administrative and clinical teams.
- Supports practice-wide initiatives and long-term growth efforts, including service expansion and readiness for new programs or locations.
- Identifies operational challenges, evaluates workflow needs, and implements improvements that increase efficiency, accuracy, and service quality.
- Directs the preparation and maintenance of management reports necessary to carry out functions of practice. Prepares periodic reports as necessary or required.
- Ensures compliance with organizational standards, regulatory requirements, and documentation expectations while promoting continuous improvement.
- Ensures compliance and adherence to the organization's structure, management philosophy, and mission statements.
- Provides leadership, development, and support to supervisory staff to foster accountability, performance, and professional growth.
- Promotes a collaborative, service-oriented culture and strong communication across departments and locations.
Qualifications - Bachelor's degree in Accounting, Finance, or related business field. Practice will accept experience in lieu of degree requirements.
- Minimum seven years' experience in healthcare management, including at least three years in a supervisory capacity.
- Experience in multisite medical practice operations preferred; oncology experience desirable.
- Strong leadership, communication, and analytical skills with the ability to collaborate effectively in a complex healthcare environment.
- Demonstrated ability to lead through change and manage operational improvements.
- Required to travel to different sites as needed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.
