Job Description:

Practice Administrator

Pacific Cancer Care (Monterey, CA)

JOB DETAILS:

LOCATION: Pacific Cancer Care - 5 Harris Ct, Monterey, CA 93940

PCC Los Gatos - 15400 National Ave., Suites 100 & 201, Los Gatos 95032

PCC Gilroy - 8060 Santa Teresa Blvd, Suite 100, Gilroy, CA 95020

SCHEDULE: Full-Time | Monday-Friday | Exempt

SALARY RANGE: $165,000 - $190,000, commensurate with experience

*Bonus eligible position

REPORTS TO: Executive Director / CEO

BENEFITS: Benefit-eligible position, including:
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Retirement plan (401k)

OPPORTUNITY OVERVIEW:

Pacific Cancer Care (PCC) is seeking an experienced, collaborative Practice Administrator to provide organization-wide operational leadership across all locations and service lines. Reporting directly to the Executive Director/CEO, this roleoversees all leadership positionsensuring alignment, accountability, and consistent standards of performance. As PCC continues to grow and expand services, the Practice Administrator will be a catalyst for structured change management-guiding leaders and teams through evolving workflows, systems, and structures; building buy-in; and fostering a culture that embraces improvement, transparency, and patient-centered care. The ideal candidate brings a steady, people-focused approach to leading transformation while sustaining day-to-day operational excellence.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Organizational Leadership & Oversight

• Provide practice-wide operational leadership for all service lines (e.g., Medical Oncology/Infusion, Nursing, Laboratory, Admixture operations, Radiation Oncology, PET/CT, Research, Front Desk/Patient Access/Scheduling, and other current or future programs).
• Lead and support all Directors, Managers, Supervisors, and Leads; set expectations, provide coaching and feedback, and contribute to performance evaluations.
• Champion change-management efforts-set clear objectives, communicate consistently, and help leaders and teams adopt new policies, processes, and technologies with confidence and clarity.
• Develop leadership capabilities, succession planning, and team engagement strategies that reinforce PCC's values and mission.

Multi-Site Operations Management

• Ensure smooth, consistent operations across Monterey, Los Gatos, and Gilroy; maintain a regular on-site presence to understand local needs and support timely issue resolution.
• Oversee new site integration, go-live readiness, and operational transitions, coordinating with clinical, administrative, and technical teams.
• Align space planning, staffing models, and resource allocation with demand, safety, and patient-flow needs.

Operational Excellence, Standardization & Change

• Standardize policies, procedures, and workflows across sites/service lines; measure adoption and close gaps with targeted training and reinforcement.
• Monitor KPIs (e.g., access, throughput, patient experience, quality/safety, labor productivity); lead improvement initiatives using structured change methods to achieve sustainable results.
• Partner with PCC leadership and OneOncology on budgeting, expense control, productivity, and forecasting; ensure leaders understand targets and variance drivers.
• Maintain regulatory and compliance readiness through disciplined documentation, and audits.

Collaboration, Communication & Strategic Partnership

• Partner with the Executive Director/CEO, Medical Director, and physician leadership to translate strategy into operational plans, milestones, and accountabilities.
• Facilitate effective, transparent communication among clinical and administrative teams; promote proactive, cross-functional problem solving.
• Represent operations in strategic planning, growth initiatives, and major projects (e.g., new services, technology implementations).

QUALIFICATIONS & REQUIREMENTS:

• Bachelor's degree in Business, Healthcare Administration, or related field - Required; Master's (MBA/MHA/MPH) - Preferred.
• 5+ years of progressive healthcare operations leadership - Required; oncology, multi-site ambulatory, or complex outpatient experience - Preferred.
• Demonstrated success leading leaders with clear goal setting, coaching, and performance input.
• Proven change-management capability: able to plan and execute change, build stakeholder buy-in, coach teams through transitions, and achieve measurable adoption.
• Strong communication, facilitation, negotiation, and conflict-resolution skills; calm, people-centered approach to change and escalation management.
• Experience with EHRs (e.g., EMR/OncoEMR), operational analytics/KPI dashboards, and performance improvement methodologies.
• Working knowledge of regulatory compliance and outpatient accreditation expectations relevant to oncology.

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may change as the needs of the practice evolve.