Position: Practice Administrator / Market Leader, Palm Beach County
Location: Palm Beach County, FL
Reports To: General Manager, Florida
Role Type: Exempt
Position Description Bluebird Kids Health seeks an experienced operator and business manager to lead its Palm Beach Market, ensuring alignment with Bluebird Kids Health's mission, vision, values, and organizational objectives. Under the leadership of the General Manager (GM) and in close collaboration with the Medical Director of Palm Beach, the Market Leader will have overall accountability for delivering market-level growth, operating, financial, quality, and patient experience outcomes. They will drive the deployment of the Bluebird Kids Health care model, ensuring alignment with quality and total cost of care targets. This role requires a strategic and analytical mindset to drive growth through advanced healthcare management practices, data-driven decision-making, and continuous process improvement.
What You'll Do Operational Leadership: - Lead, oversee, and manage day-to-day operations across all in-market locations, ensuring goals related to clinical quality, patient experience, operating, and financial performance are met or exceeded.
- Oversee key performance indicators and drive achievement of all strategy deployed goals and other key operating metrics.
- Lead and develop site-based leadership teams, fostering a culture of continuous improvement, and operational excellence.
- Collaborate with Market Medical Director to prioritize clinical and operational initiatives, monitor key performance indicators, and drive operational, growth, quality, and safety improvements.
- Ensure that processes across clinical, administrative, and operational functions are standardized to drive efficiency, quality care, and scalability while adapting to evolving business needs.
- Lead the development, implementation, and continuous improvement of standard operating procedures (SOPs) to support the growth and operational excellence of a key market in a rapidly scaling organization.
- Own and implement strategies for driving operational efficiency, while maintaining a focus on the pediatric patient's care journey and experience.
- Drive aggressive in-market growth initiatives focused on word of mouth generation leveraging patient experience in practice, staff engagement and in office marketing tools.
- Drive patient retention and loyalty through patient engagement and experience initiatives.
- Partner with Growth & Community outreach to develop and execute strategies for growth, patient retention, and disenrollment management.
- Drive the financial performance of the market, including the management of operating budgets. Monitor and analyze financial performance, providing regular reports to senior management on variances to growth, revenue generation, and cost control.
Quality, Safety & Patient Experience: - Oversee end to end patient journey ensuring patients and their families' needs are met or exceeded while ensuring efficient use of Bluebird Kids resources.
- Ensure that operations are designed and executed to promote a team-based model care that ensures exceptional, evidence-based care delivery.
- Collaborate with clinical teams to lead performance measurement and process improvement initiatives to quality, safety, and the patient experience.
- Manage patient/family feedback, lead service recovery efforts, develop engagement strategies to boost experience and retention, monitor survey and review data for improvements, and ensure all sites deliver consistent, high-quality service aligned with organizational goals
Team Development & Talent Management: - Directly recruit, retain, develop, and manage all market-based site supervisors who oversee reception, medical assistant, and other support staff.
- Collaborate with the Market Medical Director to support provider needs in market.
- Mentor and coach non-provider personnel, fostering professional growth and preparing supervisors and staff for future roles within the organization.
- Review workload demands to ensure appropriate staffing.
- Lead recruitment efforts to ensure that all practices are staffed with highly qualified healthcare professionals and support staff.
- Conduct performance evaluations, manage disciplinary actions when necessary, and promote an environment that supports staff retention.
Technology and Systems Management: - Ensure all locations operate with up-to-date technology and that the staff is trained in system usage, including hardware as well as clinical and administrative software.
- Collaborate with the IT team to troubleshoot technical issues and ensure cybersecurity standards are met for both patient data and operational processes.
- Monitor and improve the effectiveness of data collection, reporting, and analysis to improve practice efficiency, including tracking clinical outcomes and operational performance metrics.
Regulatory Compliance: - Serve as a champion of Bluebird Kids Health's Integrity & Compliance Program, in partnership with Human Resources and General Counsel.
- Ensure all operations and business activities meet relevant federal and state laws, regulations, and requirements.
Other Duties as Assigned What You'll Need Education and Experience:
- 5+ years of experience working in a general management or operational role ideally with at least 2 years of experience successfully managing a P&L in a medical group, health system, or other multi-site healthcare delivery organization.
- Track record of driving growth, financial, operating, people and quality results in a multi-site, care delivery organization.
- Bachelor's degree in healthcare administration, business administration, or a related field (master's degree preferred).
Skills and Abilities:
- Excellent organizational, communication, and leadership skills, capable of motivating and driving teams to exceed expectations.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions. Proficiency in data analytics, financial modeling, and performance management a must.
- Ambitious and driven; able to set meaningful goals and engage the expertise, talent, best-thinking, and creativity of others to achieve them.
- Ability to manage high-stress situations and act with professionalism and tact.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Proven ability to collaborate with colleagues, physicians and teammates to create results-driven, team-oriented environment while fostering the Bluebird Kids Health culture.
- Ability to work effectively in a dyad leadership model, collaborating closely with a clinical leader (North Florida Medical Director) to achieve both operational and clinical objectives.
- Experience with Lean, Six Sigma, or other process improvement methodologies.
- Proficient in practice management software, EHR systems, and Microsoft Office Suite.
- In-depth knowledge of federal and state healthcare regulations and compliance standards.
What We Offer - The opportunity to lead best-in-class launch operations and growth activities within a mission-driven pediatric care delivery organization.
- A competitive compensation package with performance incentives and, for some roles, equity participation.
- A collaborative and dynamic workplace with significant professional growth opportunities.
- A diverse and inclusive company culture that values every team member's contribution to our mission.
- Competitive medical, vision, and dental insurance products.
- Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits).
- Generous paid time off.
