Miami, FL | Full-Time JW-Nursing Administration

Summary

The Director of Patience Care Services assumes responsibility for the planning, priority setting, coordination, management and evaluation of patient and staff education for the Jackson Health System(JHS). Provides the organization with a positive example of cooperative leadership by maintaining an enthusiastic and progressive relationship with patient care services, directors and vice presidents, as appropriate. Exercises shared responsibility for maintaining an appropriate balance of cooperation, communication, and integration among the departments, faculty and staff to ensure an efficient and progressive environment that carries out a program of quality education. Provides the opportunity for growth and development of staff through learning opportunities, professional mentorship, research, and other staff development activities.

Responsibilities

Participates in developing, implementing and evaluating the departmental mission, goals and objectives; and is responsible for ensuring that the goals and objectives of the department are consistent with those of the JHS. Assumes responsibility for developing appropriate admission, discharge, transfer, and continued stay criteria in order to reduce length of stay. Participates in the development of an effective and efficient care management system for the Jackson Health System (JHS). Collaborates to enhance patient care with multi-disciplinary team approaches (e.g. pre-admission, intake, treatment planning, case management plans, discharge planning, etc.). Assumes responsibility for defining and interpreting patient care (nursing) practice and the patient care (nursing) needs of the patients. Develops compatible policies and programs that reflect utilization of available resources and a responsiveness to the personal and professional development of the patient care (nursing) staff. Responds adaptively to situations where control is lacking. May undertake short-range planning or making immediate selections from existing alternatives. Shares in the accountability for assuring a strong quality assessment/improvement program. Works with the Education and Quality Manager to carry out a program of quality improvement that is designed to monitor, evaluate, and improve the quality of health care services provided. Participates in the hospital's strategic planning activities and interprets the role of education in the strategic plan. Participates with other members of management in developing, implementing, and evaluating institutional policies and programs related to the determination and allocation of financial, human, material, and informational resources. Recruits, retains, and motivates key personnel who will contribute significantly to the desired service orientation of the department. Ensures that services offered by the Department are of the highest quality and meet hospital and community needs. Is knowledgeable about JHS policies and able to present them to others. Takes initiative in ensuring that the Department has a broadly-based program that helps the JHS meet its goals and objectives. Demonstrates the ability to adapt to situations where control is lacking and may undertake short-range planning or making immediate selections from existing alternatives as necessary. Promotes a strong customer service orientation within the Department and takes appropriate corrective action when needed. Directs the planning, organizing and conducting of employee training programs designed to orient personnel, improve work skills, develop potential for upward mobility, and improve operations of the JHS. Ensures an educational system which prepares staff to best meet the needs of patients and provides for the professional development of personnel. Represents the Department on the Clinical Nursing Practice Committee and other Service Center and hospital committees, as appropriate. Assists in the development and implementation of organization-wide and unit specific, age-specific, safety, security and infection control standards and education. Participates in the development, implementation and evaluation of the Performance Improvement Plan. Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). The leader understands and adheres to JHS compliance standards as they appear in the Code of Conduct, Compliance Policies, and all other JHS Policies and Procedures and supports the commitment of JHS in adhering to federal, state and local laws, rules and regulations governing ethical business practices for health care providers by demonstrating knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family and organization information. The leader further understands that JHS is committed to its role in preventing health care fraud and abuse and complying with applicable state and federal laws related to health care fraud and abuse. This commitment is supported and enabled through an anonymous hotline which serves as one of several mechanisms for reporting suspected fraud, waste and/or abuse, as well as other compliance related issues. The leader to report through any of the reporting mechanisms (e.g., anonymous hotline, supervisor, Compliance Officer) any suspected health care fraud, waste and/or abuse as well as other compliance-related issues. Performs all other related job duties as assigned.

Experience

Generally requires 7 to 10 years of related experience. Management experience is required.

Education

Bachelor's degree in related field is required. Master's degree is preferred. At least one degree must be in Nursing.

Skill

General Competencies: Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Management Competencies: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives. Ability to recognize, analyze, and solve a variety of problems.

Credentials

Valid Florida RN license is required. Advanced Nursing Administration certification is preferred. Leaders performing direct patient care are required to have a valid American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.

Working Conditions

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).