GovCIO is currently hiring a Power BI Specialist to support the Department of Veterans Affairs (VA) Data Modernization initiative. This role is responsible for sustaining, enhancing, and expanding enterprise dashboards that provide near real-time insights into platform utilization, cloud costs, service adoption, and customer experience. The specialist will collaborate closely with VA stakeholders, data engineering teams, and Customer Enablement resources to improve visibility, accelerate onboarding, and strengthen decision-making across the VA cloud ecosystem. This position is fully remote, located in the United States.

• Sustain, enhance, and optimize Power BI dashboards to provide near real-time visibility into key VA Data Modernization metrics.
• Build visualizations that support insights into utilization and adoption, cloud costs (overall and workgroup-level), top services used, and customer satisfaction metrics.
• Translate complex data requirements into effective BI solutions aligned with operational and strategic VA goals.
• Partner with Data Modernization teams to integrate dashboards with automated intake workflows, provisioning processes, and customer enablement metrics.
• Ensure dashboards effectively measure progress against key deliverables such as automated provisioning, workspace readiness, white-glove support, and onboarding timelines.
• Collaborate with data engineers to ensure seamless access to data sources such as VHA Data Lake, Databricks catalogs, and CDW datasets.
• Maintain data model quality, accuracy, and performance, ensuring reliable and transparent reporting for stakeholders.
• Develop documentation, SOPs, semantic models, and governance standards for dashboard development and usage.
• Conduct data validation, troubleshoot dashboard defects, and ensure reliable stakeholder communication on updates or performance issues.
• Provide stakeholder training, support sessions, and user enablement to promote self-service analytics and increase adoption of available dashboards.
• Support the creation of single front door visualizations that guide users through onboarding, platform navigation, help desk resources, and data access processes.

Required Skills and Experience:

• Bachelors degree in Information Technology or a related field. (or commensurate experience)
• 12+ years of experience in business analysis, project management, or a similar role.
• Experience developing dashboards and data models using Power BI.
• Expertise in Power Apps, DAX, Power Query, data modeling, and optimizing BI semantic layers.
• Proven ability to work with large and complex datasets across multiple platforms including Azure, Databricks, and enterprise data warehouses.
• Strong analytical and problem-solving skills with the ability to translate ambiguous requirements into actionable insights.
• Excellent written and verbal communication skills for engaging with business and technical stakeholders.
• Experience building KPI-driven dashboards that support operational decision-making and process improvement.

Preferred Skills and Experience:

• Service Now experience.
• Experience supporting government or healthcare analytics environments, preferably within the VA ecosystem.
• Familiarity with Azure cloud cost management, usage analytics, and service utilization reporting.
• Knowledge of Databricks, VHA Data Lake, NDS-governed data, and cloud provisioning workflows.
• Experience developing self-service BI frameworks, data governance standards, and documentation.
• Understanding of agile practices, Jira, ServiceNow, SharePoint, or similar collaboration tools.
• Prior experience supporting rapid-provisioning or customer enablement programs.

Clearance Required

• Ability to obtain and maintain a suitability/Public Trust