Abbott

Postmarket Surveillance Analyst I

Abbott • $73K — $116K *
Sylmar, CA 91342In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree (preferably in healthcare or science fields) or a two-year degree with relevant experience.
  • Knowledge of global regulations for medical device reporting is advantageous.
  • Strong written and oral communication skills necessary for diverse interactions.
  • Proficiency in problem-solving and computer skills required.
  • Experience in a cross-division business model is preferred, working in a matrixed environment.
  • Ability to manage multiple tasks while prioritizing effectively.
  • Willingness to travel, including internationally.

Responsibilities

  • Apply quality principles to analyze records and recommend improvements.
  • Conduct inspection and validation of components in development.
  • Identify and resolve recurring quality and testing issues.
  • Document quality issues for management review and action.
  • Liaise with external vendors on quality matters.
  • Address customer technical inquiries about Abbott products.
  • Collaborate with engineering to resolve product performance issues.
  • Coordinate with teams on product improvement and regulatory matters.

Benefits

  • Health and wellness benefits aimed at providing security for employees and their families.
  • Diverse career opportunities within Abbott to support professional growth.
Full Job Description
JOB DESCRIPTION:

The Opportunity

This position works out of our Sylmar, CA location in the Cardiac Rhythm Management division.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

Postmarket Surveillance Analyst will analyze quality standards for components, materials or services. Apply measures, sampling methods, testing methodology and other procedures that ensure that quality standards are met.

What You'll Work On
  • Apply quality principles, analyzes quality records, prepares reports and recommends improvements.
  • Conduct inspection, verification and validation of components or materials used in development processes.
  • Identify and address recurring problems either with the quality of the product or the reliability of testing procedures.
  • Document quality issues and performance measures for management review.
  • May liaise with external vendors.
  • Analyzes and resolves Abbott product customers technical and clinical questions regarding Abbott products.
  • Corresponds with customers regarding the results of inquiries and analysis of products.
  • Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints. Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
  • This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints. Interfaces with all levels of health care professionals (doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
  • Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R & D engineers, business unit managers, and other personnel to communicate the findings.
  • Performs product complaint documentation, investigation, customer response, and consulting activities on Abbott products and authors correspondence to customers addressing complaint investigations.
  • Serves as a liaison between other business units for quality and technical concerns as needed.


Required Qualifications
  • Bachelors Degree, Preferably in the healthcare or science fields; or 2-year degree and relevant experience supporting complaint handling investigations, medical device reporting, or product analysis. Degreed applicants without medical, scientific, or complaint handling experience may be considered if they possess the strengths suitable for this position.
  • OR an equivalent combination of education and work experience
  • Knowledge of global regulations for medical device reporting and medical terminology is a plus.
  • Strong written and oral communication skills are required. Candidate must be able to work well independently and on teams in a busy department while managing multiple ongoing tasks and investigations simultaneously. Good problem-solving and proficient computer skills are required.
  • Experience working in a broader enterprise/cross-division business unit model preferred. Ability to work in a highly matrixed and geographically diverse business environment. Ability to work within a team and as an individual contributor in a fast-paced, changing environment. Ability to leverage and/or engage others to accomplish projects.
  • Multitasks, prioritizes and meets deadlines in timely manner. Strong organizational and follow-up skills, as well as attention to detail.
  • Ability to travel, including internationally. Ability to maintain regular and predictable attendance(if required only).


Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

The base pay for this position is
$73,900.00 - $116,000.00
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Operations Quality

DIVISION:
CRM Cardiac Rhythm Management

LOCATION:
United States > Sylmar : 15900 Valley View Court

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Not specified

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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