Koniag IT Systems, a Koniag Government Services company, is seeking an experienced PMO / Governance Analyst to support enterprise Network Operations Center (NOC), Help Desk/Service Desk, and IT administrative and operational support services for a federal government client. This role serves as a critical program management office support function responsible for establishing, maintaining, and continuously improving the program's governance framework, delivery processes, reporting capabilities, and compliance posture across a comprehensive 24x7 enterprise IT operations and sustainment program delivered through an Agile method.
The ideal candidate is a detail-oriented and process-driven professional with demonstrated experience supporting federal IT program management offices, developing and maintaining governance artifacts, managing program deliverables, and enabling Agile delivery operations within a complex, multi-functional federal IT environment. This individual must thrive in a fast-paced, high-accountability environment and possess the ability to simultaneously manage multiple governance and reporting workstreams while supporting program leadership and Government stakeholders with accurate, timely, and actionable program information.
This position requires the ability to obtain and maintain a government background investigation, PIV credentials, and all requisite IT access authorizations prior to performing work. Primary work will be performed at the client site.
The PMO / Governance Analyst will serve as the primary program management support resource for the program's leadership team, including the Program Manager and Deputy Program Manager, providing the analytical, administrative, and governance support necessary to ensure disciplined, transparent, and compliant program execution across all functional areas. This individual is responsible for developing and maintaining program governance artifacts, managing the full deliverable lifecycle, supporting Agile Sprint operations, tracking risks and issues, maintaining program metrics and dashboards, and ensuring the program operates in accordance with all applicable Federal regulations, client policies, and contractual requirements.
Principal responsibilities will include but are not limited to:Program Governance & Documentation:- Develop, maintain, and continuously improve core program governance artifacts, including the Project Management Plan, Quality Control Plan, Transition-In Plan, Transition-Out Plan, risk and issues register, action item log, and all other program-level documentation required under the contract.
- Establish and enforce program documentation standards, version control procedures, and records management practices to ensure all program artifacts are accurate, current, accessible, and properly safeguarded in accordance with applicable CUI and records management requirements.
- Support the development and maintenance of program policies, standard operating procedures, process documentation, and governance frameworks that promote consistent, compliant, and high-quality program execution across all functional areas.
- Coordinate the preparation, review, and timely submission of all contractually required deliverables in accordance with the deliverable schedule, ensuring all deliverables meet Government quality, format, and timeliness standards prior to submission.
- Maintain a comprehensive deliverable tracking log, monitoring due dates, review cycles, submission status, and Government feedback for all program deliverables throughout the period of performance.
- Support the preparation and coordination of the Post Award Meeting, including development of the Post Award Meeting Agenda and Post Award Meeting Minutes in accordance with required timelines.
- Develop and maintain program communications materials, including briefing decks, executive summaries, and program status communications for internal and Government stakeholder audiences.
Agile Delivery Support:- Support the program's Agile operating model by coordinating and facilitating Sprint ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, and Sprint Retrospectives, in close coordination with program leadership and the Government COR or designated Product Owner.
- Maintain and manage the prioritized program backlog in Government ITSM and Agile tooling, ensuring backlog items are accurately documented, estimated, groomed, and aligned with Government priorities each Sprint.
- Develop and distribute Sprint Plans at the start of each Sprint, clearly documenting committed work items, operational focus areas, and level-of-effort allocations across all functional areas.
- Prepare Sprint Review reports and demonstrations at Sprint end, clearly communicating completed work, operational metrics, Sprint velocity, and level-of-effort delivered to program leadership and Government stakeholders.
- Document Sprint Retrospective outcomes, tracking all identified improvement actions to resolution and reporting on continual improvement progress in subsequent Sprint Reviews and monthly reports.
- Monitor and report on Sprint velocity, level-of-effort delivery, and Sprint commitment completion rates, identifying trends and supporting program leadership in addressing any delivery gaps or performance variances.
- Coordinate with functional team leads to ensure accurate and timely status updates are captured in program tracking systems and reflected in Sprint and monthly reporting deliverables.
Performance Metrics & Reporting:- Develop, maintain, and continuously improve the program's performance metrics framework, ensuring all key performance indicators and SLA targets defined in the contract are consistently tracked, analyzed, and reported.
- Prepare and distribute Monthly Status and Performance Reports, incorporating Sprint velocity data, level-of-effort delivered, SLA performance results, risk and issue status, and operational highlights across all functional areas.
- Develop and maintain the monthly ITSM metrics dashboard, providing Government stakeholders with accurate, timely, and actionable visibility into program performance, service levels, and operational health.
- Analyze program performance data to identify trends, patterns, and areas for improvement, providing data-driven recommendations to program leadership for corrective action and continual service improvement initiatives.
- Support the development and maintenance of the monthly invoice with level-of-effort and Sprint support documentation, ensuring accurate reflection of services delivered in accordance with contract payment terms.
- Coordinate with functional leads to collect, validate, and consolidate performance data from all functional areas for inclusion in program reports and dashboards.
Risk, Issue & Action Item Management:- Maintain and manage the program risk and issues register, ensuring all risks, issues, dependencies, and action items are accurately documented, assigned, tracked, and reported in a timely manner.
- Facilitate regular risk review sessions with program leadership and functional leads, ensuring emerging risks are identified early and mitigation strategies are developed, documented, and executed proactively.
- Track all action items arising from Sprint ceremonies, stakeholder meetings, Government reviews, and program assessments, following up with responsible parties to ensure timely resolution and accurate status reporting.
- Prepare and distribute the monthly risk and issues register to Government stakeholders in conjunction with the Monthly Status and Performance Report.
Compliance, Security & Property Management Support:- Support program compliance with all applicable Federal statutes, regulations, and Government policies, including FISMA, NIST SP 800-53, FedRAMP, HSPD-12/FIPS 201, NIST SP 800-207 Zero Trust Architecture, OMB M-22-09, Section 508, and FAR Subpart 8.4.
- Support the administration and oversight of the program's Property Management System (PMS), maintaining accurate records of all Government-Furnished Property (GFP) and Government-Furnished Information (GFI) in accordance with FAR 52.245-1 requirements.
- Track and monitor contractor personnel security requirements, including government background investigations, PIV credential status, IT access authorization status, security awareness training completion, and cybersecurity certification currency, escalating any compliance gaps to program leadership promptly.
- Support audit readiness activities, maintaining organized, accessible, and complete program documentation and compliance evidence files throughout the period of performance.
- Ensure all program documentation and communications involving CUI, SBU, or FOUO information is handled, stored, transmitted, and safeguarded in accordance with applicable security and data protection requirements.
Stakeholder Coordination & Meeting Support:- Coordinate and support all program meetings, including Sprint ceremonies, monthly program reviews, stakeholder briefings, and ad hoc Government meetings, including scheduling, agenda development, logistics coordination, and minutes documentation.
- Serve as the program's central point of coordination for internal and external stakeholder communication, ensuring program leadership is supported with accurate, timely, and well-organized information for all stakeholder engagements.
- Support transition-in and transition-out activities, including documentation and artifact handoff coordination, knowledge transfer support, and continuity of operations planning activities.
Education and Experience:Required:- Bachelor's degree in Program Management, Business Administration, Information Technology, Information Systems, or a related field from an accredited college or university.
- Minimum of 4 years of experience supporting federal government IT program management offices in an analytical, governance, or program support capacity.
- Demonstrated experience developing and maintaining program governance artifacts, including project management plans, risk registers, status reports, and deliverable tracking documentation.
- Experience supporting Agile delivery programs, including Sprint planning, backlog management, and Sprint reporting within a federal IT context.
- Experience developing and maintaining program performance metrics, dashboards, and recurring status reports for federal Government stakeholders.
- Ability to obtain and maintain a government background investigation, PIV credentials, and all requisite IT access authorizations prior to performing work.
Preferred:- Prior experience supporting civilian federal agency IT O&M programs in a PMO or governance support capacity.
- Experience working on GSA Multiple Award Schedule (MAS) or comparable IDIQ/GWAC Task Order contract vehicles.
- Experience supporting transition-in and transition-out activities for federal IT O&M contracts.
Required Skills and Competencies:- Exceptional communication skills in English-both written and oral-with the demonstrated ability to develop clear, concise, and professional program documentation, reports, and briefing materials for both technical and non-technical audiences including senior Government stakeholders.
- Strong analytical and organizational skills with demonstrated ability to manage multiple concurrent governance, reporting, and coordination workstreams with a high degree of accuracy, attention to detail, and professionalism.
- Proficiency developing and maintaining program governance artifacts, including project management plans, quality control plans, transition plans, risk and issues registers, action item logs, and deliverable tracking documentation.
- Experience supporting Agile delivery operations, including Sprint ceremony facilitation or coordination, backlog management, Sprint reporting, and velocity tracking in a federal IT context.
- Proficiency developing and maintaining performance metrics frameworks, operational dashboards, and recurring status reports that meet federal contract quality and timeliness standards.
- Strong risk and issues management skills, including the ability to identify, document, analyze, and track program risks, issues, and action items throughout the program lifecycle.
- Knowledge of ITIL 4 IT Service Management principles sufficient to understand and accurately support reporting and governance activities across incident management, problem management, change management, and service-level management functional areas.
- Familiarity with federal IT security and compliance requirements, including CUI handling, FISMA, NIST SP 800-53, HSPD-12/FIPS 201, Section 508, and applicable FAR provisions, as they relate to program governance and documentation responsibilities.
- Experience supporting Government property management activities, including GFP and GFI tracking and documentation in accordance with FAR 52.245-1.
- Proficiency with Microsoft Office Suite, including advanced Word, Excel, and PowerPoint skills for document development, data analysis, and presentation preparation.
- Proficiency with enterprise ITSM platforms, Agile backlog management tools, and collaboration tools such as Microsoft Teams and SharePoint.
Desired Skills and Competencies:- Project Management Professional (PMP) certification or equivalent (e.g., PMI-ACP, CAPM, DAWIA Program Management certification).
- ITIL 4 Foundation certification or demonstrated equivalent experience working within an ITIL-based service management environment.
- Agile or Scrum certification (e.g., Certified Scrum Master (CSM), SAFe Agilist, PMI-ACP) or demonstrated equivalent experience supporting Agile delivery programs within a federal IT context.
- Experience
