Role Overview The PMO Business Analyst is responsible for providing support on a variety of tasks within a PMO environment. The duties may also include developing governance and process documentation
Essential Duties and Responsibilities: - Implements and provides guidance related to PMO processes and policies to support and align efforts to meet customer and business needs.
- Provide consulting support on ServiceNow management, governance, and risk mitigation
- Responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks and to identify opportunities to eliminate or re-engineer processes to improve efficiency, focusing on quality improvement and ensuring data is reliable and valid.
- Works with other stakeholders to define, prioritize, and develop projects and programs reports. Analyze all data and project deliverables and ensure adherence to all timeframe and budget requirements.
- Perform regular project status calls on weekly and monthly basis.
- Works closely with the Sr. Project manager/Task Lead and business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap, and the context in which the business operates to ensure systems provided meet the long-term business strategies.
- Assists other project managers on complex projects related to operational business functions.
Required QualificationsEducation and Work Experience: - Bachelors degree in Business or an IT-related field
- Project Management Professional (PMP)
- 2+ years of experience utilizing ServiceNow and completing basic administration activities
- 3-5 years of experience working in a consulting environment
- 3-5 years of experience conducting strategic business analysis and process improvement of similar size and scope
Skills and Competencies:- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers and all levels of the organization
- Strong analytical aptitude, an ability to structure complex or undefined business problems
- Excellent organizational skills and detail orientation
- Experience with meeting/video conferencing tools (Microsoft Teams, WebEx, etc.)
- Experience managing activities within ServiceNow
- Proficiency in Microsoft Products (Project, Word, Excel, PowerPoint, Outlook)
Physical Requirements: - Ability to sit for extended periods while working at a desk or workstation.
- Prolonged use of a computer and keyboard, including typing and using a mouse.
- Ability to handle light lifting (up to 20-30 lbs), including office supplies, files, or small equipment.
- Frequent use of manual dexterity for tasks such as writing, filing, and operating office equipment (printers, scanners, etc.).
- Ability to walk or stand occasionally to attend meetings, interact with colleagues, or move around the office.
- Clear vision (with or without corrective lenses) for reading documents, viewing computer screens, and performing detailed tasks.
- Ability to maintain focus and attention to detail throughout a full workday.
- Repetitive motions associated with tasks such as typing, using a mouse, and answering phones.
- Ability to bend or stoop to retrieve files or office supplies from cabinets or storage areas.
- Occasional standing, reaching, or walking to attend meetings or use office equipment in different areas of the office.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation and BenefitsDisclaimer on Compensation RangeThe compensation range listed for this position is provided in accordance with applicable pay transparency laws and reflects the employer's good faith estimate of what we expect to pay for the role at the time of posting. This range does not represent a specific offer and should not be interpreted as a guarantee of compensation.
Actual salary offers may fall outside of the posted range and will depend on a variety of factors, including but not limited to:
- Relevant skills and experience
- Education and certifications
- Market and business needs
- Internal pay equity
- Location and cost of living
We encourage all interested applicants to apply, regardless of whether their desired compensation aligns perfectly with the posted range.
Salary Range: $95K - 110KFull time employees are eligible for the following benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life and disability insurance
- 401k plan including company match
- Paid federal holidays
- Paid Time Off or Vacation/Sick time *depending upon contract
- Parental leave
- Bereavement leave
- Education/Training reimbursement
- Employee Assistance Program
- Other voluntary benefits available
Disclaimer:The job description is not a comprehensive list of all activities, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change based on organizational and/or client needs.
