If your techs are getting better because of you, we should talk. Position is based plus commission. Our top performers make between $200K and $300KTHIS POSITION IS BASED IN OFFICE- working with service techs as a partner. You're not just overseeing techs. You're coaching them, sharpening their diagnostics, making sure every call is run the right way, and following through when it isn't. You partner with our technicians remotely to work with the customer to provide the best options and ensure customer satisfaction. You report to the HVAC Operations Manager and work across scheduling, quality control, training, and customer satisfaction.
What You'll Do:- Ensure HVAC technicians correctly diagnose issues and deliver the right scope of work every time
- Drive accountability for first-time fix rates and accurate service recommendations
- Monitor technician performance (remotely) on service calls and provide real-time coaching when it's needed
- Mentor technicians (remotely) to sharpen their troubleshooting and customer communication skills
- Analyze service call data to identify trends, training gaps, and areas to improve
- Lead weekly technician training sessions
- Ensure technicians follow the five-step process on every call
- Conduct "happy calls" to verify customer satisfaction and catch issues before they escalate
- Run rehash calls on unsold proposals to maximize conversion and build customer trust
- Conduct compliance calls to verify service integrity and adherence to Goettl standards
- Collaborate with scheduling and other departments to optimize technician efficiency
- Communicate marketing campaigns and promotions to the service team
What We Need:- Technical knowledge of HVAC systems - you understand how the equipment works, not just how to manage the people working on it
- Experience with ServiceTitan or comparable field service management software
- 3+ years in the home services industry, with experience in a leadership or senior technical role preferred
- Working knowledge of HVAC diagnostics, service call structure, and repair best practices
- Strong leadership skills with a clear focus on coaching and developing technicians
- Knowledge of sales process and proposal follow-up strategy
- Excellent communication skills - you can deliver direct feedback and still keep the team moving forward
- Strong conflict resolution and decision-making skills
- Comfortable working under pressure and managing multiple priorities
- High school diploma or equivalent
This role is for the person who takes the quality of every service call personally - not just their own.
Apply now. We move fast for the right people. 
