🚨 Job Opportunity: Plumbing Manager - Scottsdale, AZ This is not a maintenance role. This is a builder's role. Compensation & Opportunity • Base Salary: $100,000+ (based on experience) • Performance Bonuses: Based on revenue growth, team performance, and KPIs • Growth Opportunity: Build and lead an entire division • Long-Term Upside: Key leadership role in a scaling company A Day in the Life (From Your Perspective) I'm building something that matters. Every day, I'm focused on recruiting, hiring, and developing top-tier plumbing technicians. If we need 10 technicians, I make sure we have 10-and they're the best in the business. I don't wait for results. I drive them. I coach my team to hit revenue targets, conversion rates, and average tickets-while minimizing callbacks and protecting the customer experience. I lead from the front. I ride along with technicians. I coach in real time. I reinforce standards. I hold my team accountable-but I also inspire them to win. I work closely with dispatch and CSR teams to make sure the right technician goes to the right call at the right time. It's fast-paced. It can be chaotic. But I stay calm, focused, and in control. Because my energy sets the tone. I run weekly one-on-ones, lead service meetings, and build training plans that sharpen both technical and customer service skills. I don't just manage people-I develop professionals. I bring more energy than I take. I act like an owner. I build trust because I know my craft-and I always put the customer first. I'm not here for a job. I'm here to build a winning team and be part of something bigger. 🧰 Position Summary: Plumbing Manager You will be responsible for building, leading, and optimizing the plumbing service department, driving technician performance, and delivering a world-class customer experience. What You Bring to the Table: • 10+ years of residential plumbing service & repair experience • 5+ years of management and leadership experience • Proven ability to recruit, train, and develop technicians • Strong understanding of service KPIs (revenue, conversion, average ticket, callbacks) • Experience conducting ride-alongs, coaching, and performance management • High level of accountability, discipline, and ownership • Strong communication, leadership, and organizational skills • Ability to influence, motivate, and build a winning culture • Tech-savvy with strong computer proficiency • 3+ years experience using ServiceTitan • Growth mindset with a commitment to continuous improvement Key Responsibilities: • Build and scale the plumbing service department from the ground up • Recruit, hire, onboard, and train high-performing technicians • Drive performance through KPIs, coaching, and accountability • Conduct ride-alongs to reinforce standards and develop technicians • Lead weekly one-on-ones and service meetings • Collaborate with dispatch and CSR teams to optimize scheduling and efficiency • Provide technical support and field guidance • Develop and implement training programs • Monitor and improve conversion rates, average tickets, and callback rates • Foster a positive, high-performance culture What Success Looks Like: • A fully staffed, high-performing plumbing team • Technicians consistently hitting revenue and performance targets • Strong culture of accountability, professionalism, and growth • Exceptional customer experience and minimal callbacks • A scalable, efficient, and profitable service department