As a Player Development Executive, you’ll play a key role in growing and strengthening relationships with our VIP player base. You’ll drive net revenue through proactive sales strategies while delivering a high-touch experience that builds engagement and long-term loyalty. Working across teams, you’ll use customer insights and performance data to identify opportunities and deliver the signature VIP experience our players expect.

• Develop and strengthen relationships with premier players by delivering personalized service that builds engagement and loyalty.

• Drive key VIP sales metrics that contribute to customer engagement, market share, and net revenue growth.

• Use customer and performance data to identify trends, uncover opportunities, and maximize player performance.

• Proactively identify customer needs and recommend solutions that enhance the VIP experience.

• Follow all VIP policies and guidelines, including responsible gaming requirements.

• Manage customer escalations in partnership with internal teams, driving timely and effective resolutions.

• A Bachelor’s Degree in a related field or at least 5 years of experience in the gaming, hospitality, sales, or marketing industry.

• A passion for delivering outstanding player experiences, solving problems, and contributing to a positive team environment.

• Demonstrated success identifying and implementing strategies that improve operational efficiency.

• Knowledge of strategies that increase revenue while effectively managing expenses.

• Strong relationship-building skills and a customer-focused approach to identifying needs and delivering solutions.

• The ability to obtain and maintain required state gaming licenses.

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We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.