The Crown Is YoursPlay a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.
What You'll Do- Develop and maintain strong relationships with premier players through providing services and building player loyalty.
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- Compile and analyze data to identify trends to maximize player performance.
- Proactively offers solution-based suggestions to help enhance the customer experience.
- Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
What You'll Bring- Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
- Demonstrated success in identifying and implementing strategies that improve operational efficiency.
- Knowledge and ability to increase revenues and control expenses.
- Must be able to obtain and maintain required State Gaming Licenses.
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The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process.
