DescriptionAs the Technical Solutions Manager within the Xe Platform team, you will be the go-to resource throughout the onboarding lifecycle. You will support Sales with pre-sales demos and solutioning including understanding requirements and feature specifications. As the technical lead within a business-focused team, you will represent the business and translate Client requests and requirements, working closely as the critical bridge between Sales, Product, and Technology teams.
This role is not behind-the-scenes and requires excellent customer-facing presence and cross-functional collaboration skills to connect with Prospects, Partners, Clients and the wider Xe organization. You will be a key component of the Platform go-to-market lifecycle from discovery to solution design through implementation and launch.
ROLES & RESPONSIBILITIES The Technical Solutions Manager is responsible for planning, organizing, and managing technical ERP and API integrations from supporting Sales in pitches to launch including: scoping integration requirements with prospective clients, conducting product demos, supporting testing, and owning timelines and work streams to ensure projects are delivered on-time and within scope.
KEY RESPONSIBILITES- Become the trusted technical advisor to Prospects, Clients and Partners for Xe's Platform solutions
- Develop a deep understanding of integrated solutions to guide Prospects and Partners to the solution of best fit for their business and technology needs
- Deliver demos that highlight key features and benefits, customizing the demo and delivery to speak to the specific prospect needs
- Document and analyze feedback, pain points and new feature requests for the Product team to inform and drive the roadmap for continuous product improvement
- Manage timelines, project risks, and issues
- Develop detailed integration plans and schedules
- Provide pre- and post-sales technical support to Clients, Prospects and Partners
- Own the end-to-end technical onboarding of new Clients through to go-live
- Identify and manage integration dependencies and critical path activities
- Assist in communicating technical documentation and resources to support client onboardingCollaborate cross-functionally with sales, product, compliance, and engineering teams Faciliate team and cross-functional meetings to manage priorities and deliverables
- Ensure compliance with company policies, procedures, and standards
- Stay up to date on embedded finance and international payments market trends including competitor solutions
QUALIFICATIONS- Experience in a technical pre-sales, solutions engineering, integration management, or technical project management, preferably in embedded finance, fintech or payments
- Strong knowledge of project management methodologies and tools with strong attention to detail to track initiatives, projects, and deliverables
- Familiarity with ERP platforms (e.g. Microsoft Business Central, Sage) is a strong advantage
- Excellent communication skills are required; ability to commuicate complex technical information to various parties including non-technical members of the organization and client counterparts
- Experienced in explaining the use of and consuming APIs using RESTful architecture
- Comfortable collaborating with product team on custom flows (eg. experience with Figma or similar); to design solutions that meet custom requirements
- Knowledgeable in integrations between different systems and platforms using various APIs and technologies
- Collaborative work style with the ability to work independently and as part of a team, unifying approach across internal teams
- Self-starter that aims for continuous improvement
- Champion for the Prospect, Client or Partner internally and develop strong relationships with key internal colleagues to ensure a proactive approach to external counterpart needs
- Bachelor's degree required
PERKS & BENEFITS - Competitive Salary & Discretionary Bonus
- 3 weeks paid vacation
- 5 Personal Days
- Paid day off for your Birthday
- Healthcare
- Life & Disability insurance
- Matched employer RRSP contribution (subject to limits)
- Discounted Euronet Employee Share Purchase Plan (ESPP)
- Plumm Mental Health and Wellbeing
- Volunteering day for a charity of your choice
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
