Description

Overview

The Platform Engineer designs, supports, and evolves complex technical solutions that underpin customer-facing products and critical internal systems. This role focuses on stability, scalability, and innovation, acting as a technical problem-solver, solution designer, and escalation partner across teams.

This position delivers value by reducing incident impact, improving system reliability, enabling customer success, and ensuring the organization's engineered solutions are secure, compliant, and future-ready.
Responsibilities

• Diagnose and resolve complex application and infrastructure issues, delivering timely and accurate solutions in a collaborative environment
• Design, implement, and support engineered solutions, platform services, and mission-critical systems
• Partner with customers and internal stakeholders to design solutions that meet functional, technical, and operational requirements
• Serve as an escalation point for advanced technical issues in alignment with team support policies
• Contribute technical expertise to cross-functional initiatives and interdepartmental projects
• Collaborate with third-party vendors to support and integrate key technologies
• Develop and maintain clear, scalable documentation for systems, products, and engineered solutions
• Facilitate knowledge sharing through training, documentation, and informal mentorship
• Participate in incident response, root cause analysis, and continuous improvement efforts
• Monitor, maintain, and audit software licensing and system compliance where applicable
• Support internal and external audits (e.g., licensing, security, compliance) as required
• Stay current on emerging technologies, platforms, and best practices to inform solution design and modernization efforts
• Other duties as assigned.

Requirements

• 4+ years of experience in systems engineering, infrastructure, or platform-focused roles
• Bachelor's degree in a related field or equivalent practical experience
• Advanced experience administering and supporting server operating systems (Linux, Windows, macOS, or a combination)
• Strong background in identity management, directory services, and authentication systems
• Experience supporting database platforms and high-availability or fault-tolerant architectures
• Proficiency in scripting and automation for systems management (e.g., PowerShell, Bash, Python, or similar)
• Strong troubleshooting skills across applications, operating systems, and infrastructure layers
• Experience with issue tracking and project management tools (e.g., Jira or equivalent)
• Familiarity with version control systems (e.g., GitHub, GitLab, Bitbucket, or similar)
• Previous experience with large scale virtualization platforms (VMware,Openstack,Nutanix, etc.)
• Proven ability to balance customer needs with operational stability and best practices
• Ability to work independently on project-based work while collaborating effectively across teams
• Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly

Preferred Qualifications

• Relevant technical certifications (e.g., systems, cloud, or platform-focused)
• Demonstrated experience in managing NetApp ONTAP clusters (or similar network based storage solution) with deep knowledge of data protection workflows and performance tuning for high-throughput workloads.
• Knowledge and experience working with Nutanix, including setup and deployment of enterprise scale clusters and workloads.
• Proven track record of architecting and maintaining large-scale VMware vSphere environments, including vSAN, NSX, and advanced resource management across multiple data centers.
• Success in executing large-scale data and VM migrations (e.g., vMotion, Storage vMotion, or cross-platform transitions) with minimal downtime to the business.

Work Environment

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• While performing the essential duties of this job, the individual is regularly required to speak and hear
• While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation
• Works at a desk and computer screen for extended periods of time
• Works in a traditional climate controlled office environment or from home
• Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and diverse employee population

Disclaimer

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains "at will".