The
Quality Manager is responsible for leading and driving a consistent message about Owens Corning Quality with an emphasis on defining and implementing a quality inspection, auditing, and driving the definition of a site quality metrics, reporting and operating mechanisms. The Quality Manager will be expected to coach and develop team members, improve skill sets, identify best practices and optimize the use of quality tools to enable the team to provide superior quality. Maintains quality compliance by identifying quality requirements; disseminating standards, policies, and procedures; conducting audits; recommending process improvement plans. This position must understand data-collection analytics, problem solving, and metric reporting to build a sustainable quality process at the plant level.
Responsibilities:- Ensures site audit readiness and host the Quality System audits and executes Quality Management System reviews.
- Owns site compliance assessment and remediation, leads communication and training requirements for Quality matters.
- Review standard operating procedures for company directives and compliance.
- Responsible for site education of non-Quality Assurance personnel, responsible for professional development of the site Quality Assurance team.
- Monitor, control, and analyzes product and process quality to meet internal and external customer requirements.
- Determine through statistical data continuous improvements projects.
- Partner with production in detecting root causes for defects during production phases.
- Work with management staff in analyzing data for purpose of developing and implementing preventative measures to limit or eliminate quality defects.
- Communicate quality goals and requirements by preparing and disseminating standards, metrics, standard operating procedures (SOP) management, vendor document and production record guidelines.
- Improve quality compliance by recommending and following-up on improvement plans, writing training courses, and contributing information to cross-functional quality improvement teams.
- Prepare quality assurance reports by collecting, analyzing, and summarizing data and trends.
- Facilitate Lean process improvement opportunities throughout the plant and be the plant ambassador for quality and process excellence.
- Responsible for site RMA/RFC process to include evaluation, processing, and corrective actions and disposition.
Qualifications:- Bachelor's degree preferred (or associate degree plus 4 years practical experience)
- Minimum of 4 years of experience and understanding of a quality production environment.
- Supervisor or Managerial experience in a work environment with proven quality processes.
- Lean GB certification is highly desired or ability to attain within 1 year.
- Certified Quality Manager (CQM) or Certified Quality Auditor certification from ASQ highly desired or ability to obtain within one year.
- Proven leadership skills (experience successfully managing people/projects/processes/issues).
- Strong presentation and facilitation skills.
- Subject matter expert (SME) on all Quality Inspection & Audit process with defined CARS and remediation to drive performance optimization.
- Excellent understanding of Quality Management Tools to include Six Sigma, Statistical Process Control, MS-Excel, Visio, DOE, DFR, etc.
- Ability to multi-task & handle task with competing priorities.
- Proven analytical and problem-solving skills
- Microsoft office programs including MS-Excel, MS Word, and MS Power-Point, MS Access or comparable programs.
- Demonstrated ability to lead, acknowledge, develop people and implement a strategy under crisis situations to ensure compliance.
