Schedule: Full time
Shift:Day (United States of America)
Address:701 WINTHROP AVE
City:GLENDALE HEIGHTS
State:Illinois
Postal Code:60139
Job Description:- Provides 24/7 on-call support for providers and extenders, traveling nationally to support major implementations as needed.
- Communicates changes to applications in line with agreed SOPs and work instructions, documenting and articulating technical specifications.
- Serves as a resource and role model in the use of clinical information systems, maintaining thorough knowledge of the computer system and various applications.
- Rounds with providers during care delivery to assess functionality, impact workflow, analyze user needs, and document requests.
- Analyzes requirements to propose effective solutions and identifies opportunities for improvement or automation.
- Researches, validates, and logs provider EMR enhancement requests, discussing recommended solutions with provider and operational teams.
- Conducts multiple annual IT outreach touchpoints with medical staff, sharing application tips to improve workflow efficiency and guiding best practices.
- Assists customers with the customization of the application using tools within the electronic health record foundation.
- Provides education on new applications or functionality, conducting provider orientations, train-the-trainer sessions, and other training as needed.
- Assists with executing change management strategies to enable smooth implementation of new application changes and enhancements.
- Provides go-live support and post-go-live optimization at local sites and other facilities, ready to work evenings, nights, and weekends.
- Develops, implements, maintains, and optimizes health information technology training materials for various medical staff, conducting classroom training and orienting new providers.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities:- Advanced clinical knowledge of current healthcare practice and Provider workflow (CPOE and documentation) with conceptual and practical understanding of various training techniques for users with various learning styles [Required]
- Industry experience with electronic medical records [Required]
- Expert conflict management skills [Required]
- Communication skills both written and oral, are professional and follow defined escalation process [Required]
- Is accountable for realization of goals and defined metrics [Required]
- Methodically analyzes and evaluates business problems by defining the challenges, identifying alternatives, and making timely decisions [Required]
- Understands own strengths and development needs, learns from experience, and owns personal and professional development [Required]
- Creates an environment that is positive, service oriented and that values individual perspectives while driving towards common goals; assists teammates, leadership and Providers to achieve outcomes [Required]
- Basic competency in Microsoft Office Applications [Required]
- Experience with Epic or other comparable EMR [Preferred]
Education:- Associates [Required]
- Bachelor's [Preferred]
Field of Study:- in respiratory therapy or other allied health related field
Work Experience:- 5+ total between clinical and informatics experience [Required]
- Experience supporting applications used by providers [Preferred]
- Recent experience with health information technology [Required]
Additional Information:Licenses and Certifications:- State Registered Respiratory Therapist (RRT) [Required] OR
- NBRC Registered Respiratory Therapist (RRT) [Required] OR
- Physical Therapist (PT) [Required] OR
- Certified Nuclear Medicine Technologist (CNMT) [Required] OR
- American Registry of Radiologic Technologists - Computed Tomography RT(CT)(ARRT) [Required] OR
- Registered Nurse (RN) [Required]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$71,588.85 - $133,150.39
