Quest Diagnostics

Physician Account Manager

Quest Diagnostics$70K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-4 years of sales experience or account ownership
  • Understanding of the healthcare industry and business economics
  • Strong customer relationship-development abilities
  • Excellent communication and presentation skills
  • Proficient in Microsoft Office applications
  • Bachelor’s degree in Business, Marketing, or Life Sciences
  • Valid driver's license required

Responsibilities

  • Manage accounts through regular business reviews to assess service and logistics
  • Ensure customer retention through relationship management
  • Drive growth within assigned Key Accounts
  • Identify and pursue up-selling/cross-selling opportunities with Physician Account Executives
  • Collaborate with Physician Account Executive to resolve service issues
  • Work with Customer Solutions Group to address and prioritize customer service challenges
  • Escalate unresolved service issues as necessary
  • Utilize tools and resources effectively to support sales efforts
  • Educate customers on new technologies and laboratory services
  • Ensure compliance with company policies and regulations
  • Complete administrative tasks promptly and accurately

Benefits

  • Field-based position with territory encompassing Western Michigan
  • Collaborative selling model emphasizing teamwork with Account Executives
  • Opportunity for professional growth through continuous education
  • Engagement in a dynamic and evolving healthcare sales environment
  • Access to marketing and laboratory resources to enhance sales effectiveness
Full Job Description
JOB DESCRIPTION

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories.  The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model. 

 

This is a field-based sales position. The territory encompasses Western Michigan.


JOB RESPONSIBILITIES
  • Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs 
  • Ensure customer retention by maintaining relationships with current accounts 
  • Drive growth in their assigned Key Accounts 
  • Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or “Specialty” Account Executives. 
  • Partner with Physician Account Executive to resolve account specific service issues 
  • Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues 
  • Escalate service issue non-resolution as appropriate 
  • Leverage all tools and resources (including  data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed) 
  • Provide continuing education to the customer on new technologies and laboratory testing 
  • Ensure compliance with company policies and government regulations 
  • Complete all administrative tasks thoroughly and promptly 
  • Follow up communications with Physician Account Executives and customers 

JOB QUALIFICATIONS

Required Work Experience:  

  • Three to four years of experience in sales or with account ownership 

 

Knowledge:  

  • Knowledge of Healthcare Industry and general economics of business. 

 

 Skills: 

  • Ability to develop and sustain strong customer relationships; strong planning and organizational skills 
  • Excellent oral and written communication and presentation skills 
  • Solid PC skill including Microsoft Software. 

 

Education

  • Bachelor’s Degree Business, Marketing or Life Sciences (Required)

 

Licenses and Certifications

  • Valid driver’s license (Required)

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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